CallonDocReviews of callondoc.com

Reply from CallonDocFeb 8, 2025

Hello Tom, I’m Kaye, one of the medical staff here at Call-On-Doc. I’m very sorry to hear about your experience, and I understand your frustration. We strive to deliver prompt and efficient service, so it's disappointing to hear that we fell short of your expectations this time. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Reply from CallonDocMay 17, 2025

Hello Crysti, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your recent experience did not meet the high standards you’ve come to expect from us. We understand how frustrating it must have been to receive only a partial refill without clear communication or updates. This is certainly not the level of service we aim to provide. We’ve reviewed your case and can confirm that your visit was completed and the prescription was sent. We hope you were able to pick up the full prescription without any issues. Please know that your concerns are important to us, and we want to make sure they are fully addressed. We’ve reached out to you through the messaging board in your account to discuss this further and work toward a resolution. If you still need assistance or have any questions, please continue the conversation there so we can help promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve and restore your confidence in our care.

Reply from CallonDocJan 7, 2025

Hello Danielle, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your feedback, and we truly appreciate your understanding regarding the delay, especially during the holiday season. We apologize that your experience didn’t meet the expected 2-hour window, and we are grateful for your patience. We always strive to provide the best care, and we will work on improving our response times. We're glad to hear that you received your medication and that you were satisfied with the service overall. If you need any further assistance, please don’t hesitate to reach out to us through the messaging board. We hope to serve you better in the future!

Reply from CallonDocMay 18, 2025

Hello Andrew, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your experience and the delay in processing your blood pressure medication refill. We acknowledge that your request came in just after the holidays, a time when patient volume was significantly higher than usual and unfortunately, this did impact our turnaround time. We understand how frustrating it is to receive automated updates without resolution, and we sincerely regret the lack of timely follow-through. Please rest assured that we’ve since followed up via the messaging board to assist you directly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback and are actively working on improving our processes during peak seasons to better serve all patients moving forward.

Reply from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. I sincerely apologize for the delay and lack of communication you've experienced during your recent visit. Due to the high volume of patients during the holiday season, our response times were unfortunately affected. We understand how critical timely care is, especially when you are unwell. We were unable to locate your account using the Trustpilot name. If you still need assistance with your prescription or any other concerns, please reach out to us via the messaging board in your patient dashboard, and we will ensure your concerns are addressed promptly. We deeply regret the inconvenience caused and hope to regain your trust in the future.

Reply from CallonDocMay 8, 2025

Hello Sandra, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. We understand how upsetting it must be to feel that your concerns weren't addressed in a timely manner, and we apologize for any frustration caused. Please know that we are committed to improving both our response times and the clarity of our services. We’ve reviewed your case and understand that after your visit was completed, you still wished to cancel and receive a refund. Please note that the prescription that was initially sent has already been canceled following your request. We’ve also reached out to you through the messaging board to assist further. However, once a dispute is filed with your bank, we are unable to process a refund unless the dispute is canceled. This is a standard policy with most financial institutions. If you are willing to cancel the dispute and confirm that no further dispute will be filed, we can proceed with reviewing your refund request right away. For continued assistance, we kindly ask that you respond through your secure messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate the opportunity to resolve this with you.

Reply from CallonDocFeb 8, 2025

Hello Julia, I sincerely apologize for the delays and lack of communication you’ve experienced with your refill request. This is absolutely not the level of service we strive to provide, and I understand how frustrating and concerning this must be for you. We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Reply from CallonDocFeb 8, 2025

Hello, I am Kaye, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I truly apologize for the frustration and delay you have experienced with your prescription. We understand how important it is to receive timely care, especially when dealing with a health concern. Due to the high volume of patients during the holiday season, our processing times have been slower than advertised. I regret any confusion or inconvenience this has caused. Unfortunately, we were unable to locate your account using your Trustpilot name Please reach out to us through our secure messaging board so we can assist you as soon as possible: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to improving our service. Please don’t hesitate to reach out so we can make this right.