Poor
Based on 6,298 reviews
Care.com2.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Folks Told, with an average rating of 2.4 out of 5.
Showing 3,739 reviews with 1 star · Clear filters
Bl
I am a caregiver, also a pet sitter and dog walker. Why should I have to give Care.com my credit card information? That's not how things work. This company has a bad reputation. I'll go elsewhere.
Reply from Care.comSep 23, 2025
Thank you for providing your information. We will be contacting you via email to help. If you'd like assistance in the meantime, please contact us at [email protected], and please include Reference Number REV-025858 when you message.
Pat
The caregivers are low class and mediocre. Even if you want to cancel the membership they will continue to bill you, even after one year, even if you do not use the services. Do not put your credit card there.
Reply from Care.comSep 24, 2025
Thank you for providing your information. We will be contacting you via email. If you'd like assistance in the meantime, you can contact us at [email protected], or you can call us at 888-498-1821. Please include Reference Number REV-025853 when you message us.
E. M.
THIS PLATFORM IS A NIGHTMARE! This was a horrible experience! Only one person out of 20+ people read the job description correctly. Only one person out of 20+ treated me with respect. I only trusted that one person out of 20+ people. People ignored my messages. People talked down to me like I was a child. No one was detail-oriented. I wouldn't trust anyone here. Hire a nurse from an established, accredited business instead.
Reply from Care.comSep 20, 2025
We are so sorry for your frustration, and we will be reaching out via email to assist. If you'd like help in the meantime, please contact us at [email protected], and please include Reference Number REV-025849 when you message.
Curtis W.
Fraud Warning! Cancelled subscription and was billed anyway...over $300 in false charges...in dispute with them and having American Express investigate! Many similar warnings on line...DO NOT RISK USING THIS "SERVICE"!!!
Reply from Care.comSep 23, 2025
I'm sorry that you've been getting charged after you feel you cancelled your subscription. If you'd like us to review this for you, we are happy to do so! Please reach out to us at [email protected], and please include Reference Number REV-025847 when you message.
Brian A.
I entered into a subscription looking for one, a house keeper and, two, a pet sitter. Lets start with the pet sitters. Not sure how it works, but they'll find ONE match. If I don't like that match, they'll send me ONE other. On and on. I cannot request an interview of several sitters at once. Tedious, inconvenient and a waste of time. We're due at our oldest granddaughters wedding in 2 weeks! Been searching for a month! There was one girl we wanted to hire, but 30 minutes after the interview she said she wanted to whole payment up front! I'd have laughed had I the time! Let's talk house keepers! Interviewed one whose ad said "Starting at $25/per hour." As do most. She arrived with her son as an an interpreter since English was a distant 2nd language, No go! Not only would I be unable to tell her HOW I want something done, she wanted $60.00/hour! $180/week! I was surprised and asked for proof that she was licensed, bonded and insured and paying taxes. She told ME to F-bomb off! Her English got great, didn't it? Ah, but the saga continues. I did a review of her, saying exactly, and only, the a fore mentioned. I was kicked off of care.com.
Reply from Care.comSep 20, 2025
Thank you for your feedback. We apologize for your frustration. If your account was closed, it's possible that it didn’t meet our eligibility guidelines. If you would like assistance, please reach out to us at [email protected], and please include Reference Number REV-025846 when you message.
Michael G.
No one is available 😢 don't know what I'm going to do man passing up on $200.00 is crazy but oh well
Reply from Care.comSep 20, 2025
We're so sorry for your frustration, and we will be reaching out via email to assist you with your search. If you'd like any help in the meantime, please contact us at [email protected]. Please include Reference Number REV-025845 when you message.
Sean
Hidden renewal charges without notice as a business practice is widely considered to be anti consumer, deceptive, and even predatory.
Reply from Care.comSep 24, 2025
Thank you for your feedback. I'm sorry that our auto-renewing membership policy wasn't more clear. That isn't our intention and we try to make the policy visible. If you'd like assistance with your billing or anything else, please reach out to us at [email protected]. Please be sure to include Reference Number REV-025844 when you message.
Iron R.
It closed my account and took away the monthly fee I paid to upgrade the plan which I have not used for more than 1 day. This is a scam website.
Reply from Care.comApr 29, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-025835 when you contact us. Thank you!
