Care.comReviews of care.com

I was insulted by a potential employer and was extremely upset. I chatted to a Care agent In the chat and they only copy and pasted stuff already in the website so no he’ll at all. I then proceeded to report it to Care and never received a reply and upon chasing it up I still never received any sort of reply. This is appalling customer service and poor protection.

If I could give a zero I would. They have sneaky rebilling. They send zero emails to your personal inbox about a renewal bill and don't even send communication to you care.com inbox. Such bad business practices. If you're considering using their service RUN in another direction. Horrible customer service.

My account access was suddenly removed. My sister and I are desperately seeking additional caregiving for our parents. I do not know why our access was removed. This occurred at the end of a business day before the weekend. There seems to be no way to connect with customer service. We are in a very precarious situation needing immediate support. I am furious as we have paid for this service and have access removed for no apparent reason and no way to resolve. I received a reply on this site that said to reach out to the care team, which I have done, but I still have not received a reply.

Charges fees for doing nothing. These are all independent contractors who accept the jobs and then never respond to your emails. Then Care.com books them without telling you and they don't show. Then you get to fight with Care.com to get your money back. DO NOT USE THIS WEBSITE.

This site is a scam. They make you pay for a subscription first, then after that their crappy software has to "verify" you. Well, surprise...there was an issue and the verification failed. Now you've paid and can't use the site... you can try waiting for a chat agent and by the time they answer you've wasted all your time because they can't help you, they just spit back pasted policy to you.

This website is a scam. Its candidates never reply, rip off your yearly payment, and get zero response. Before taking payment, the search shows good profiles, but as soon as the payment is made, the hourly rate is up for all candidates, and the absolute majority of them are inactive profiles with no response.

I signed up for an account for my wife so she can find in-home care for her mother. I paid upfront for the year - my wife verified her identity - the next day, I received an email that our account was closed for violating their community guidelines. Which guidelines - we never even were able to get into the account. Now I'm in a battle to get the yearly fee back. Their communication is terrible - the route you to a form, then they get back to you with a non-answer and you can't even reply to the email because it's no-reply. Avoid this website at all costs - you'll thank me later.

I inadvertently “signed up” for an auto renew plan - Over 1.5 years, I was charged a monthly fee with little to no activity. My primary issue is their lack to communication and deceitful practices. When I tried to contact the company to reach a reimbursement agreement, I was given vague information, the “contact us” link representative stated that they do not have a phone number to offer, but I could fill out the help form and view the phone # on my bank statement. It was listed partially, not a complete phone number. Once I found the phone number on the Better Business Bureau’s website, I spent over an hour on hold. I had to press 9 to hold my place in line, as I have family obligations and cannot spend all day on hold. I did not receive a call back. I later received an email from a supervisor stating my case is closed and I am not entitled to any refunds. When I requested to have a phone conversation, I received no response. Today, I spoke with a customer service representative today (finally) who stated the supervisor closed that case, so there’s nothing he can do. Again, I was denied the ability to speak with anyone of authority and was told they “don’t have a phone number.” Overall, poor customer service and deceptive business practices. Edit Care.com replied to my post “pretending” to be open to communicating regarding my experience in this public platform, but simply sent back the same generic email stating I am not eligible for a refund”