CerebralReviews of cerebral.com

I felt so validated when speaking to my prescriber. She was patient and I never felt rushed to “get out” everything I had to say. I’ve always been brushed off by doctors about anxiety/depression because on the outside I appear as a perfectly happy, well-functioning adult. Im so excited to start medication and see if it helps makes a difference in my life.

I was filled with anxiety and depressed no motivation and just crying feeling like I was drowning. Cerebral offers complete help and comfort and safety in getting cared for as we all should be definitely recommend

Jordan was great!!! Very helpful and easy to talk to she is also a great listener and explained everything and made it super simple to understand!

I signed up with Cerebral about a week ago due to dealing with severe anxiety and what I thought might be ADHD. I’m happy to say that just within my first week I have had two appointments with two very nice & understanding ladies who really took the time to listen to my concerns and help me understand what might be going on with my mental health. Each time I’ve had a question, my care team is very time effective and helpful with their responses. I really enjoy Cerebral so far and would really recommend giving it a try if you struggle in your day to day life with anxiety, ADHD, ADD, etc.

Complete scam. No refills, no responses, no help, not able to edit payment information, unable to add health insurance information after one month. Upon trying to cancel they provided only a partial refund although no services provided or prescriptions available for more than a month. Month 1 had quick appt with prescriber (efficient and good) and a therapist which was a silly joke and waste of my time. Provided a prescription and filled it. Month 2, no refill, no prescription history on account and no responses to my inquiries. Mediation lapsed but eventually able to get refill. No explanation for lack of refill status. Month 3, no refill available or any record of prescription on my account. No response. When I contact customer service they could only tell me I needed to contact my rep (or whatever title they use) which is where communication failed over and over. Needing to maintain meds I went elsewhere paying another doctor. I cancelled and requested a refund for the 3rd month already paid. They provided a minimal refund with no explanation for value.

Jesse has been a godsend this past year! She has been supportive, understanding and challenged me to achieve goals i would not have done on my own. With her experience, knowledge and insight, I have learned more about myself than with any other therapist in the past!

I have been with cerebral for two years. For the first year I had a great experience. This past year however things have changed. I have had issues making appts with my issued provider, then because of that I assume my medication got messed up and I was forced cold turkey off of them and went into withdrawals. They remedied that and sent me some meds and told me to make an appt with my prescriber, which I did, then my provider didn’t show up and I sat waiting for an hour in the online waiting room then I was blamed for not showing up to my appt. Then I tried to make a follow up appt and couldn’t, so they again just stopped sending me my meds and I was forced to self wean off of them. Come to find out they didn’t have a provider in my area in network—the one I was with stopped seeing patients, but I was not once told this. All the while I was paying for this service and medication I didn’t get. They told me sorry, but if you want your medication you need to pay cash or cancel your prescription. I’m furious. People rely on this service and medication and for their mental well being and they really could care less. We got nothing but excuses and refusal to reimburse us for the money I paid this year to them because “we don’t issue refunds. We are a subscription based company so you pay whether you use services or not” 😮 So be warned that if anything goes wrong on their end (ie lack of communication) you will be blamed and suffer the consequences and they’ll just issue a half hearted sorry that happened to you.

Started out okay with a great provider to help me get off Celexa. After I was having issues with how I was feeling I went on the message board to ask If there was a sooner time to speak to her again( very quick call). never got a response then. She was booked until Sept 7th. mind you this was iddle of june. Finally got a message stating that she had an opening on 6/20. Went to schedule and there was NOT an availible slot. Really feeling anxious and weird and needed to see what my provider could do. Still nothing until 1:00 AM in the morning I get a message stating I had an 8:15 am appointment with her that same morning. Needless to say I had to work and couldnt make that call. Then I get the email that I missed my appointment and reschedule. ZERO communication between anyone there. Tried calling emailing crickets.....