CerebralReviews of cerebral.com

I've been looking for a platform for awhile to try and help me facilitate a successful approach to my mental health. After just one appointment with a prescriber and a therapist I feel like I am at the beginning of a path towards managing my mental health with an eager team. I was able to do everything in the comfort of my own home and still feel like forward momentum was achieved. While I am able to find my insurance provider and input my information, I am receiving an error message. The cost out of pocket is a lot but as long as my insurance can be accepted I will look forward to continuing with this program.

Cerebral has help me feel less lost in the world before starting sessions I was in a very dark place and constantly sad, frustrated, and anxious. Thanks to some great work with Danielle I’m learning why that is and how to move through it. I’m by no means done, but I’m getting better day by day. And that’s special.

First time ever for any sort of mental health support And they made me feel extremely comfortable and welcome

I’m very frustrated with the customer service at Cerebral. There’s no way for my prescriber to send me a message in the chat, if there is a problem with medication there’s no way to get a message to the specific prescriber in a timely manner, the lack of communication and customer service on a mental health app/service can be life or death for some people. If I wasn’t so comfortable and impressed with my prescriber and my counselor I would find another mental health care provider service because of the customer service issues. The “care coordinator” is useless! They don’t get the messages to my providers in a timely manner, if at all. They also don’t get me the communications from my providers within a reasonable amount of time, or at all. Cerebral really needs to work on the providers and patients being able to communicate better. The Care Coordinator, I believe, is supposed to be like the office staff or nurse in a provider’s office that acts as a go-between or liaison between the patients and the providers, taking care of the little issues, passing along urgent and necessary communication to the providers, and explaining to the patients procedures/protocol/etc. when the providers ask them to. I have not had a Care Coordinator yet who actually does this. I HATE THE LACK OF CUSTOMER SERVICE! I hate that as a patient I have no way to get a problem resolved, whether it be medication related or documentation, or any other issue, in a reasonable amount of time. These kinds of issues SHOULD be taken care of in hours or a few days. In my experience it’s been taking weeks because of communication issues. I love my Therapist. I love my Prescriber. My two providers are the only things keeping me on Cerebral.

I had just got cerebral and canceled it after a week. They’re sooo slow at responding and it’s incredibly frustrating when you need mental help ASAP. Right out the gate, it was incredibly difficult to schedule a session on short notice (next day). They force you to answer a series of questions/preferences about your therapist before you see availability online. Once you make the selection you cannot go back and change the settings yourself to view more therapists.. If you need to widen your selection you have to call customer service for them to undo it. I had to call customer support several times for assistance on this because it seemed like no one would answer. I even sent emails for help also. When I finally did get through they said they would send background summaries of available therapists in the chat. I hung up after this since I figured it would be easier to discuss this in the chat. Wrong. Cerebral customer support only provided background summaries in the chat and then completely disappeared. I sent message after message in the chat box begging for help or for a confirmation. I started to feel like signing up for Cerebral was a complete scam. After calling support back a hundred times again, I finally got a hold of someone and then the Therapist reached out. Such an ordeal... and terrible first impression of the service... but the bright side was she made time for me the same day which was very much appreciated. The session itself was good and was looking forward to making progress. The weekend came and I was feeling like I needed another session, so I messaged the chat on Saturday and Sunday, no response. Mind you, in the chat they include the therapist and a "Coordinator." I figured since it was the weekend I’d let it slide but Monday came and it was a ghost town for 4 hours! I had an urgent need to discuss with them as my job is in jeopardy. No responses to the chat from the coordinator (if therapist was busy) and no responses from emailing Cerebral either. The therapist I was working with finally messaged me back 4 hours later after I had already cancelled. She made an honest attempt to rectify the situation by offering services until the month was up but at this point, I just don't trust Cerebral. How can I make progress on my mental health in an environment like this? While quality of therapy was good, they don’t appear reliable in scheduling, assistance, and communication. I just got cerebral to try it out and there’s already SO many issues. Do not recommend.

I have had a hard time in the midst of my divorce and transition from active duty military. My therapist on Cerebral has been a support system for me and Cerebral had added the convenience of seeking help virtually. I now have the time to work on myself without paying a lot for care or leaving work early to meet in person. Very flexible!

After a traumatic couple of years I had, I felt a spiral and then the pandemic didn't make it any easier. It started with me being late to work, avoiding people, procrastinating, then taking days off of work at a time, hiding in my house and sleeping or not sleeping at all, over eating the worst things I can combined or not eating at all. I lost interest in doing anything even if it was good for me. Lost a couple part time jobs and almost lost my apartment. Had a slight developed fear of being outside and everything made my heart skip a beat because of nerves. Cleaning was never done either.... I just didn't function. I started Cerebral near the end of 2020 and I am glad I did. I began to understand how to deal with my mental health in healthy ways. I smiled more, was less anxious and more in the moment, restarted hobbies and found new ones, work life improved; I felt like myself. I did move to a new state and experienced some financial hardship which resulted in stopping my services for a time and I hated it. But as soon as I got my services restarted they didn't hesitate to get me a care team and in an appointment right away after my assessment. I'm currently back on my road to good mental health again and I thank the entire Cerebral team for being there on my journey. This path can be difficult but with the right people and support, you will succeed. I feel like I will be successful and growth in the process.

Betty Joe always makes my week better. Calming and funny. She has been helping me snap out of the routine.