CerebralReviews of cerebral.com

As I have social interaction issues being able to talk over the phone with someone who understands underlying issues within the mind was the best feeling. Not once have I felt uninformed or belittled. Being able to choose a therapist as well as appointments has been a relief. The best part is the exercises available to help with manic episodes and the information available to better understand your own disorder.

Very thorough, I felt heard.

I have needed for a long time someone to listen to me without judgment. My therapist gave me that and a person to feel accountable to. I've lost faith in myself in a major way, its gotten me 1 week sober. Excited going forward.

Appears to be a high turnover at Cerebral. I've been with them for 7 months with high hopes. But I've had 5 different prescribers who have all disappeared. I put in a prescription refill request a week ago. Nothing. I didn't find out until yesterday that my prescriber left the company. I was told they would figure something out and let me know within 24 hours. That time came and went. Today I ran out of meds and experiencing all the lovely side effects of withdrawal. I desperately tried to reach out and they said I needed to wait a week to talk to a new prescriber before they can do anything. I voiced my concern and cancelled instead. They didn't care. Bc in their stock reply, they said... "Please note that if you are on a plan that includes medication management, you may experience unwanted and possibly dangerous side effects if you discontinue your medications abruptly." They also said in that cancellation confirmation to reach out if I needed anything. Like I haven't spent hours on the phone trying to get a med refill. smh

When I started I enjoyed cerebral and was hopeful that this would be great for me. After the change of doctors I felt very uninformed of the sudden change but I let it pass. Then I call customer service because nobody was responding on an urgent matter I had about my medication and mental health. When I called to try to get things resolved myself I am told the systems were updated and they no longer accept debit cards and it canceled my subscription and started a new one which was on hold and news to me. I let that pass even though I new there had to be a correlation with the change in doctor. Then I look at my account and even though my subscription is on hold like I haven’t payed anything I find double charges that I’ve yet to dispute. I let that pass. Then I have an appoitment scheduled which is very important to me. Nobody shows up and I am again charged a 29 dollar no show fee. I let that pass. Then documents that I worked through the extremely ridiculous process of submitting (because my mental illness and the fact that my body is adjusting to the medication is hindering me from successfully performing my JOB successfully and am therefore on the verge of loosing my JOB due to call avoidance because my PTSD makes me avoid the triggers in which speaking to some people cause) get denied. I am so extremely dissatisfied and I don’t know how you all stay in business if this is how you treat everyone seeking your help for their mental disabilities. SMH. Waste of time and money for nothing but sheer disappointment. Never again!

Listened and was very professional. Didn’t make me feel like I was wrong to feel the way I do and explained everything to me very well.

My assigned NP was lovely. However I was not made aware in the new change in policy. I am diagnosed with ADHD and went to Cerebral for a convenient way to get my prescription. The nurse explained the situation well, however I was shocked that you do not state this on your website or at any point when signing up for a membership. I have asked for a refund and not heard back.

I haven't been able to spoke to my prescriber. I saw him on the screen for 1 minute and then he disappeard