Great
Based on 67 reviews
ChargeAutomation4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
ChargeAutomation (chargeautomation.com) has 67 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
67 approved reviews, newest moderated first
laurie B.
Reactivity and efficiency
Reply from ChargeAutomationSep 25, 2025
Thank you, Laurie, for the 5 star review and for recognising our reactivity and efficiency. We’re delighted you had a smooth experience. Please don’t hesitate to reach out to us any time. Here’s to happier, revenue generating guests!
Nu Wave Hotel B.
Cathy was very heplful, great support!
Reply from ChargeAutomationSep 12, 2025
Thank you so much for your kind words! We're thrilled to hear that Cathy was able to provide you with great support. We'll be sure to pass along your feedback—she’ll really appreciate it! If you ever need further assistance, we’re always here to help.
MD
Terrible customer service! Completely unreliable and only chatbots. If you're considering using this system, run away while you still can.
Reply from ChargeAutomationAug 19, 2025
Dear valued customer, we’re sorry to hear about your negative experience. After looking into your case, it appears your account was locked due to overdue payments, which is why you were unable to access the service 6 days after your due date. We understand this can be frustrating, and our team is always available to assist with billing or account-related concerns through live support, not just chatbots. At ChargeAutomation, we strive to provide reliable service and clear communication. If you’d like, please reach out to us directly via chat or email, and we’ll be happy to help resolve any outstanding issues. Thank you for your feedback. — The ChargeAutomation Team
Alejandra
Excelente atención. Siempre disponibles
Nataliia R.
I recommend the program, everything is very accessible and useful.The support service works very fast, I wrote a question and Dixie answered me right away, gave me recommendations and explained to me what I wanted to know. everything is professional and easy, thank you Dixie-you are a professional
Ilam
Toyin helped me clarifying all the questions
CARMEN
Very useful, using it since past 3 years, very good support
Kilyeon R.
ps: Their reply to my review is a piece of trash. As even on their site, the booking has been cancelled (by the owner of the property). But for some reason, the funds paid have not been returned The exact review you could see below: For some reason, I've trusted those reviews here and booked a property on their site It seems a scam. Money was transferred. No reactions to my questions. The phone number is not accessible even in Romania itself. Instructions to access the property have not been sent. It simply says something like "all the requirements must be passed to access that data" What does it mean? It's completely unclear. Passport / selfie / signature has been sent. And money was transferred like I said
Reply from ChargeAutomationJul 30, 2025
Hi Kilyeon, Thank you for your feedback, and we’re sorry to hear about your experience. To clarify, ChargeAutomation is a guest check-in platform used by tens of thousands of property managers worldwide to securely collect guest details, deposits, and verification documents. We do not manage or operate any properties directly, nor do we handle bookings ourselves. It appears your concerns are related to the property manager or host you booked with. We strongly recommend reaching out to them directly for instructions or assistance with your reservation. That said, we’re happy to help facilitate contact. If you’re having difficulty getting a response from the host, please email our support team at [email protected] with your booking reference and the property name. We can then reach out to the property manager on your behalf. We hope your situation is resolved quickly and smoothly. Kind regards, The ChargeAutomation Team
