Great
Based on 67 reviews
ChargeAutomation4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
ChargeAutomation (chargeautomation.com) has 67 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
67 approved reviews, newest moderated first
Clementine J.
helpcenter utile et efficace
Reply from ChargeAutomationJul 4, 2025
Merci beaucoup pour votre avis 5 étoiles. Nous sommes ravis d’apprendre que notre centre d’aide vous a été utile et efficace. Notre équipe travaille constamment à offrir une assistance claire et rapide, tout en allant toujours un peu plus loin pour nos clients. — L’équipe ChargeAutomation
FABHomeRentals
We like the platform. It works well, but most importantly, the customer service team is wonderful. A quick email and they get things done. That is worth gold these days. Thank you CA team.
Reply from ChargeAutomationMay 23, 2025
Thank you so much for the kind words! We're thrilled to hear you're enjoying the platform and that our support team has made a positive impact. We truly appreciate your support! 😊
Abobakr E.
Supported by Dixie, really helpful help.
Reply from ChargeAutomationJul 4, 2025
Thank you for your review. We’re glad to hear Dixie was able to support you. She’s a valued member of our customer experience A-team and always happy to help. If there’s anything more we can do to earn that fifth star, we’d love to hear your feedback. Our team is always looking for ways to improve. — The ChargeAutomation Team
Wilhelm C.
Very useful app! Amazing support!
Reply from ChargeAutomationJul 4, 2025
Thank you for your 5-star review. We’re thrilled to hear you find the app useful and that our support team made a great impression. Providing a powerful product with outstanding customer experience is what we strive for every day. If there’s anything else we can assist with, we’re always here to help. — The ChargeAutomation Team
Steve
Cathy was extremely helpful , for some reason my cc would not upload in the documentation and she was able to get it all situated !
Reply from ChargeAutomationMay 14, 2025
Thanks for your review Steve! We are proud to have Cathy as a member of our team and we are glad you received a prompt resolution to fix this matter.
A. P.
Be aware Be aware! As a former employee of CA, I can see that most of the 5 star ratings are given by former or current employees so be aware. And no, this review has nothing to do with retaliation of any sorts. My initial review has been taken down three times in a row due to "defamatory content" so basically I'm not allowed to completely be open and honest about the problem. None the less, this app has a huge red flag regarding illicit and law breaking actions due to Payment Gateway accounts being available to employees without clients knowledge. CAFC has been notified of it as well. On top of that, most of the significant parts of the app are hidden behind the paywall (chat with guests, in app banner or Auto Check ID, just to name a few) so unless you got hundreds upon thousands of dollars to go for Essential or Pro plan, I suggest taking a look at Enso Connect or HappyGuest that provide most of these options and then some for fraction of the price. So again, be aware.
Richard B.
Excellent fast customer service to deal with any questions that I may have. Very customizable reporting of transactions.
Reply from ChargeAutomationJul 4, 2025
Thank you for your 5-star review. We’re so pleased to hear that our customer service team was able to assist you quickly and effectively. It’s great to know you’re finding value in the customizable transaction reporting as well. Our customer experience team is always here to go the extra mile and support your success. — The ChargeAutomation Team
Martin J G.
Response & solutions are given quickly. Many Thanks.
Reply from ChargeAutomationMay 2, 2025
Hi Martin, thank you for submitting your feedback. Our team is always here to help as soon as possible.
