CITReviews of cit.com

I withdrew my entire savings from CITBank months ago because of inept customer service and long wait times to reach a human being. Now that I want to officially close the account I get into a circular loop that keeps bringing me back to ways to access my account. I can't message the bank because one needs to access the account to send a secure message. A message comes up to send an SMS to my phone, but the 4 digits that show as part of my phone number are NOT my phone number. So glad I pulled my savings out. This organization should be shut down.

If there's 0 star, I ll grant it. Let me tell you something, if you think you get my info to open an account and the page disappear as if I never existed, I'll ruin your reputation by going through proper channels. I am no joke!!! Far worse yet, customers shouldn't link their account during the process of the application so that you can peek and partake where they are getting the source of their money. That's a fraudulent and a suspicious act!!!

I try to get with credit card issue, and could get help. In fact it seem like the bank did not want help with issue.

Could not transfer online for no reason. Kept saying unavailable try again later. Tried to call and no call was answered after an hour. Looking to transfer all funds

I really don't understand all the negative reviews. I kept my emergency fund with CIT Bank for over a year. Customer service was always quick and excellent and they connected you with a real person in 10 minutes. I was helped after 10 mins of calling in and the person was competant and kind. I was initially scared about keeping my money in an online branch - but I had a fantastic experience with CIT. Good rates and I did not have a fee due to having a platinum savings. It was always easy to transfer money out when I needed it, again with no fees. They sent a 1099 to my house during tax season. These guys are awesome. Cannot reccomend them enough. I had to transfer money out and close my account a year and a half later cuz I got married and it took me less than five minutes and they made it so easy. They were very gracious and kind about me leaving. Awesome customer service and great bank. Since closing my account and having such a great experience overall I felt like I owed it to them to leave a great review, loved this bank!!!!

I was approved and opened a high yield savings account with cit bank a week ago and then they asked me to fund it. I requested to transfer from 3 of my savings accounts to theirs and it took 3 days and as soon as they received the funds they closed my account and put it in review and will tell me nothing about when I will get my savings back. They will not let me contact whatever department is reviewing it. They give no explanations and have just kept the money so far. I have opened a cfpb complaint and have called multiple times to try to find out what is going on and when I will have my savings released but they will not give answers. I advise not to put your savings here as I did not read all the bad reviews and them repeatedly doing things like this to customers until after they have done it to me. I have savings with 7 other banks and none of them have done this for the exact same transactions and funding types. Terrible customer service and terrible policies and procedures. They should not have approved my application if this was what they were going to do once I used their account.

Citing Bank NYC and their subsidiaries Home Depot Citi Cards and more outrageous is The Costco Citi Card . The issued a card under my wife’s name and later without our permission or knowledge made me the primary . How does this happen in the United States ? We had clearly stated that my wife and I a two separate individuals . Anywho , Citu Bank and its subsidiary Citi Cards USA have ruined our peace of mind and sanity . Truly pathetic and inexcusable If there is a negative zero I would give them that Worst banking fraud that I have witnessed first hand Abdul T Razack

I am wary of CIT for two reasons: 1. They switch rates frequently and develop new names for accounts that have better interest and try to get you to call in to open the better interest rate account, 2. They have (had) a policy that you could not access(transfer) your money unless you called in to listen to a sales pitch and defend why you wanted to withdraw assets.