CITReviews of cit.com

This company is very user UNFRIENDLY! I have been dealing with them for over a month to file a power of attorney. After jumping through all their hoops with paperwork and notarized forms, when I call to talk with someone about the status, I am told they will "reach out to me" in 3-5 business days, which has already been 10 business days. When I ask to speak to the "department" that handles this, I am told they will reach out to me on their own time. They will NOT call me. What horrible service. They have a LOT of our money in their possession. I will NEVER give them another cent!

I have an amazing experience

CIT bank has a very poor customer service and a web site which is difficult to navigate. There are significant limitations to make any specific transactions on CIT site and if your CD matures they allow 10 days to make changes but immediately the CD that matures goes to a lower rate if no action taken. A web transfer from a CIT account inside the bank takes 2-3 days and you do not know where the money is. It an inferior experience dealing with this bank compared to others. I am closing my account as soon as my CD clears to my savings account. Operators are rude and unhappy to help.

Deposited funds from the sale of a house over a year ago. All was fine until I tried to wire 1/4 of the funds to escrow for a purchase. Since I changed phone carriers (no number change) I have been blocked from wire transfers for 6 mos. Not a mistake... this is policy per customer service. I can use the phone to call in, access records, and do other transfers, but all wires are blocked and there is no recourse... so I will close the account.

Don't do CD with them or you will regret. it is not worth the trouble at all. - Their early withdraw penalty is a lot more than other banks (ex. Ally) - You cannot schedule to close CD account, but need to wait till the matured day (with only 10 grace period day offered) - Even on the matured day, you cannot manage it on the website, but need to wait one more day or make the call which took long time The only good thing is that finally I get what I want through the call, and this call took me half hour to complete...

I do not have an account there because I read other reviews; I use American Express for some savings, and they let you receive money in about 48 hours and pay good percentage rates. I tried two other lessor known named online savings accounts and they sucxed too. But my fav place to get good interest is a local Credit Union in my town called Spero Credit Union in Greenville, SC. JTW 6/24

Dear First Citizens Bank Apple Financial Team, I wanted to express my concern and disappointment regarding the discrimination my business, IT A MOVE IN REALITY CORP, has encountered in the equipment finance approval process. Our company focuses on social media influencer growth and development. After a successful credit check, we were initially approved for equipment financing for our business. However, we have recently been informed that Apple is questioning the legitimacy of our business. This accusation is both baseless and disappointing, considering the support documentation we have provided and our listing on the Illinois Secretary of State business database, where our business status is listed as in good standing. I want to emphasize that these allegations are not only false but also unfair. Such treatment hinders our growth and contradicts the principles of fair practice that we expect from a reputable financial institution. I kindly request a thorough review and prompt resolution of this matter. Our goal is to expand and excel in our industry, and we look forward to your support rather than unjust hindrance. Thank you for your immediate attention to this serious concern. Thank you for making a decision based of race. You’re claims that you’re origination team was not able to validate my business was false. This was clearly racially motivated. If I was white I wouldn’t have a issue but because I am a African male applying it’s no we can’t verify your business which is false. My business is in good standing with Illinois Secretary of State! Don’t worry Eric I know how you use your name with the BBB and report this type of racial discrimination! This is the guys name who discriminated against me Reinauer, Eric Sincerely, Adebowale Sobitan (Media Relations) IT A MOVE IN REALITY CORP 7085274219

I had to wire $ from CIT, Had never wired $ before. It was very easy, good instructions. I was really worried about it after I did it, I called CIT and a customer service named Pat was so helpful, explained to me that there were step to wiring. He knew I was very worried so he told me he would keep an eye on it and call me when he saw movement. He actually called me back to ease my stress when he saw the money come out. I really appreciated the extra step he took for me. Thank you Pat and CIT Bak