CITReviews of cit.com

The bank itself is fine, but I get an error message at least 1/3 of the times I try to log in — website and app both have this issue. I have to wait an hour or so before it's functional again. This obviously is not workable, so I'm leaving.

Online banking verification is often down, throwing out verification errors from various PC browsers/phones.

I had about 20 minutes on the phone waiting for a customer service representative to tell me that I couldn’t do a transfer out on my iPad! Apparently they have no trouble processing deposits, but make all kinds of trouble trying to get your money out. I also have had a problem with apparently somehow they have created a reverse ACH transaction in my checking account. I could go on about their crappy customer service but the other reviews that are here are dead on.

If I could leave zero stars, I would. Just got off the phone with the comically named “customer service” number. For whatever reason, my account is locked and I am not able to access it via the app or browser. Fine. Ok. Maybe it was a glitch and was locked due to some breach, inactivity, whatever. For 99.9% of companies that allow online account access, when an account is locked you call the customer service line, they verify your identity and unlock your account. Not this clown show, I mean CIT Bank. The customer service lady told me there was nothing she could do on her end and to “delete the app and reinstall it”. Huh? I tried logging in through a browser. Same error message ; “ Account access is locked, call customer service”. After being put on hold no less than 4 times, she gets back on and tells me to send a photo of my DL to some random call center email address. No subject line, no attention to, nothing. When I asked how long it will take to have my account unlocked after emailing the photo, Ms. Helpful says, “ Well, it is Friday so probably not till Monday.” Fantastic…. Avoid this “bank” at all costs. Run to your nearest brick and mortar bank and thank them for letting you open an account there. Seriously. Don’t be suckered in by high yield savings account rates by “banks” like CIT. It’s not worth it.

I genuinely hope that not a single other person signs up for an account with this POS company. Opened a HYSA, had the account open for a month and a half with no issues at all, until they randomly closed out the account and withdrew every cent in it. I called, and they said they're sending me a check with the money because the account needed more verification. Not once did I receive an email or notification that I needed to submit any kind of documents. It was a joint account, and the only joint account my spouse and I had. Now I have to create a separate joint account just to deposit the check, all because these absolute idiots don't know how to communicate and help their customers. Genuinely hope they rot in hell.

I have been with this bank for at least three or four years.i had to get another phone to replace my phone on record because the one on record tore up. I couldn't keep my old number therefore, I couldn't get the code to access my account. I called customer service and I gave them the wrong email address because I have two. They locked my account and gave me an emailed address to seen my driver's license to. They told me I would hear from them in a few days. I stayed on phone with this representative for over an hour. I called back this last Wednesday and I was on phone another hour with nothing accomplished but she told me that the department I sent my driver's license to had until tomorrow to get in touch. Tomorrow came and gone and I didn't hear from anyone. I have been trying to get in my account for over a week with hours on the phone and still can't get into my account where my money is. I am almost 79 years old and shouldn't have to go through this to get into my money. I am not sure I will ever get into my account. I also have money going into two accounts every week. To say the least, I am very frustrated.

I transferred a significant amount of money to CIT to open a CD since they have good CD rates. It has been impossible to fund the CD account online. As an online bank, shouldn't this process be simple? Apparently, NOT. I have had to call customer service once and they were useless.

What is wrong with this bank? After providing all of the personal information they requested (to open a savings account, not to borrow money or get a credit card) my application was "denied". What are they doing with all the information they scammed from me???