Excellent
Based on 6,209 reviews
CitizenShipper4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Abbe
CitizenShipper helped take the guesswork out of finding a transport for my two dogs. It was simple to put in what you need, and within minutes I was receiving quotes. They let you know if the company is USDA certified, has 24 hr vet service available, etc. I was able to message with multiple people before I made my final decision which was awesome. Thank you!
Hal W.
The service worked very well. I heard from at least 6 transporters within 24 hours and most of them gave an estimate. ISHIPUPAY was awesome from start to finish and got my boat here two days ahead of schedule. My only concern is that your fee wasn't quoted until I confirmed the agreement.
Reply from CitizenShipperAug 22, 2024
Dear Hal Wolfe, Thank you for your positive feedback! We're delighted to hear that ISHIPUPAY provided excellent service and even delivered your boat ahead of schedule. It's great to know that you found the process of connecting with multiple transporters efficient. We also appreciate your input regarding the fee not being quoted until the agreement was confirmed. Your insight is valuable to us as we strive to improve transparency in our process. If you have any further questions or concerns, our dedicated Support Team is here to assist you at [email protected]. They are ready to help with any detailed inquiries you might have. Thank you for choosing CitizenShipper, and we hope to assist you with your future transport needs. Sincerely, CitizenShipper
Sunil
Got responses from many immediately after publishing my requirements. The service providers were all very competent and qualified. A very good place to get the service. Would definitely come back in future
JC
So glad I found this sight. I needed to transport our cat and this site realty made it easy.
Hilary
They were very attentive, professional, communicative, and helpful. The boat was delivered ahead of schedule and in perfect condition. I highly recommend their services!
customer
Sam's Transport was awful. She was a no show and ruined the whole delivery trip we had planned. Do not recommend!
Reply from CitizenShipperAug 2, 2024
Hello, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced. Your feedback is important to us, and we are committed to addressing your concerns. We understand how disappointing this situation must have been for you. As a third-party marketplace, we strive to connect individuals with reliable and trustworthy transport providers. We regret that your experience did not meet our standards. To assist further and address any concerns, please reach out to our Support Team at [email protected]. They are dedicated to providing detailed assistance and ensuring that any issues are resolved satisfactorily. We appreciate your patience and understanding as we work to improve our services and ensure better experiences for all. Sincerely, The CitizenShipper Team
moshe S.
I booked a shipment in the driver didn't give me exact info about his truck so need to cancel in they don't refund me the money for the shipment that I never shipped !
Reply from CitizenShipperAug 2, 2024
Dear Moshe Spitzer, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your recent booking. We understand how disappointing this situation must have been for you and regret any distress it may have caused. As a third-party marketplace, we facilitate connections between customers and independent drivers. To assist you further and address your concerns, please reach out to our Support Team at [email protected]. They are dedicated to providing detailed assistance and ensuring that your issues are resolved satisfactorily. We appreciate your patience and understanding as we work to improve our services and ensure better experiences for all our users. Sincerely, The CitizenShipper Team
Breanna R.
Quickly was able to find a transportation company for a dog. I wish their fee to use the service wasn’t so high.
