Dimitris
Excellent service!!Thank you!!
Excellent service!!Thank you!!
Reply from CloudbedsJun 21, 2022
Thank you for the awesome review, Dimitris! It's a pleasure to have you as our customer and to know that we're meeting expectations. Cheers!

Great
Based on 519 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
519 approved reviews, newest moderated first
Dimitris
Excellent service!!Thank you!!
Reply from CloudbedsJun 21, 2022
Thank you for the awesome review, Dimitris! It's a pleasure to have you as our customer and to know that we're meeting expectations. Cheers!
Игорь О.
Fast and professional support.
Reply from CloudbedsJun 20, 2022
Thank you for such a nice feedback! We are happy to hear that our support efforts are meeting expectations.
Kirsi J.
Our company has chosen Cloudbeds as our reservation system and we have been happy with the system. Now that they have Live Chat the help is very easy to get even when a guest is waiting in front of you.
Reply from CloudbedsJun 20, 2022
Thank you for your review and thoughtful feedback - we are delighted to hear Cloudbeds is creating value for your company.
Isabelle B.
very good service
Reply from CloudbedsJun 20, 2022
Thank you for your review, we are happy to see that you are satisfied with Cloudbeds!
Ceri L.
Cloudbeds are always fantastic with their customer service. Their consultants seem highly knowledgeable about their product, enthusiastic in their aim to help with queries and solutions and I would not want to ever use any other system for our accommodation business. It seems to be far and away the best there is in Australia.
Reply from CloudbedsJun 20, 2022
Thank you for such an amazing review, we truly appreciate your feedback regarding our customer service. We are pleased to know that our support efforts are meeting expectations. Cheers to more reservations, and happier guests!
Carol V.
Helpful and knowledgeable I use to chat with a few support with a different system, but I found Cloudbeds Chating system is the best. 1st they have a bunch of people to respond to you very fast they never put you in a too-long queue, they respond with full of knowledge, I really satisfied
Reply from CloudbedsJun 16, 2022
Hi Carol, thank you for leaving us a fantastic review. We are happy to hear that the live chat support is working as an ideal solution for many customers like yourself - we truly appreciate your feedback!
Marie-France
I reach out to a simple chat support and I got the answer I was looking for promptly and efficiently Love it
Reply from CloudbedsJun 16, 2022
Thank you for the review and for sharing this amazing feedback with us - we are happy to know that our live chat support is serving its purpose.
Michael R.
Cloudbeds is a good system as it has its own university to help educate you about how to use it. I found it more simple to learn this way. All staff are super helpful and clear in their answers to your questions.
Reply from CloudbedsJun 15, 2022
Thank you for your amazing review of Cloudbeds, Michael. We truly appreciate your comments and that you are finding our learning portals effective and suitable for your preference. We are also glad that our support team's efforts are meeting expectations. Cheers to more reservations and happier guests!