CloudConeReviews of cloudcone.com

Reply from CloudConeApr 2, 2026

We’re very sorry to hear about your experience and sincerely apologize for the delay and lack of response. This is far from the service standard we aim to provide. I’d really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our team to provide you with a clear status update as soon as possible. Please share your ticket ID via the Trustpilot information request. Once we have it, we can immediately investigate your work order delay and provide a more accurate response to this review. We look forward to your reply.

Reply from CloudConeApr 2, 2026

We’re truly sorry for the frustration and inconvenience this has caused. This is not the experience we want for our customers. We would really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our team to provide you with a clear status update as soon as possible. Please share your ticket ID via the Trustpilot information request. We look forward to your reply.

Reply from CloudConeApr 2, 2026

Thank you for your detailed feedback! We’re thrilled to hear that Harj and Prashant could resolve your issue quickly and professionally. It means a lot to us that our team’s support made a difference, and we truly appreciate your recommendation. Thanks again for trusting CloudCone.

Reply from CloudConeApr 2, 2026

We sincerely apologize for the trouble and frustration this has caused. This is not the experience we want for our customers, and we take your concerns very seriously. We would really like the opportunity to make this right. If you’re open to it, please share the details with us directly through a ticket, and I’ll personally escalate this to our team to provide you with a clear status update as soon as possible. Please share your ticket ID via the Trustpilot information request. We look forward to your reply.

Reply from CloudConeMar 4, 2026

Thank you for being with CloudCone for years. We sincerely apologize to you & the small portion of LA users that were affected. The incident has now been resolved. We published an official incident report explaining what happened, what systems were affected, and the steps taken to contain and resolve it. You can review the full statement here: https://app.cloudcone.com/incident-346624 We respect your decision to move on. That said, it’s important to clarify how backups work in unmanaged VPS environments. CloudCone’s Budget VPS line is self-managed and does not include automatic backups by default. Users are responsible for maintaining off-site backups of critical data. We also understand that standalone servers from any provider claiming high reliability don’t always give the peace of mind you need, especially when running critical workloads. That’s why we offer our SC2 (Scalable Cloud Compute) line with Automated Backups, as well as Dedicated Servers with RAID Controllers for users who need extra control and security for sensitive data. We always strongly recommend independent backups for exactly this reason; no single server should ever be the only copy of important data. At the end of the day, absolute resilience comes from combining the right infrastructure with solid backup practices, and we’re focused on giving our users flexible options that protect what matters most. As part of our commitment to supporting customers after the incident, we introduced these measures: Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance. Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur. Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind. Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security. We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward. This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words. We truly value every one of you.

Reply from CloudConeFeb 20, 2026

We sincerely apologize to you & everyone affected and completely understand how frustrating it is to lose a VPS, especially when it causes multiple websites to go down. I do want to address this directly: the Los Angeles incident was not a “cliché excuse.” It was a verified incident that impacted part of the budget VPS line infrastructure in LA. This incident has been resolved now. We published an official incident report explaining what happened, what systems were affected, and the steps taken to contain and resolve it. You can review the full statement here: https://app.cloudcone.com/incident-346624 As for notifications, the team prioritized transparency. Real-time updates were posted on the Official Status Page (https://status.cloudcone.com/) so customers could follow developments as they happened and stay informed throughout the recovery process. The incident was also openly discussed on LowEndTalk, where both community members and our team addressed questions publicly. We’ve taken this situation very seriously; isolating impacted nodes, rebuilding infrastructure from clean environments, rotating credentials, and strengthening security measures to help prevent something like this from happening again. As part of our commitment to supporting customers after the incident, we introduced these measures: Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance. Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur. Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind. Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security. We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward. This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words. We truly value every one of you.

Reply from CloudConeFeb 20, 2026

Thank you. We’re very happy to hear that you’ve been hosting your sites with us since 2023!

Reply from CloudConeFeb 20, 2026

We are truly sorry to hear about the loss of 15 years of data. That’s not just downtime, that’s personal work, client trust, and years of effort. We understand how devastating that feels. For anyone who wants to read the full official statement from our website, you can find it here: https://app.cloudcone.com/incident-346624 That said, it’s important to clarify how backups work in unmanaged VPS environments. CloudCone’s Budget VPS line is self-managed and does not include automatic backups by default. Users are responsible for maintaining off-site backups of critical data. We also understand that standalone servers from any provider claiming high reliability don’t always give the peace of mind you need, especially when running critical workloads. That’s why we offer our SC2 (Scalable Cloud Compute) line with Automated Backups, as well as Dedicated Servers with RAID Controllers for users who need extra control and security for sensitive data. We always strongly recommend independent backups for exactly this reason; no single server should ever be the only copy of important data. At the end of the day, absolute resilience comes from combining the right infrastructure with solid backup practices, and we’re focused on giving our users flexible options that protect what matters most. As part of our commitment to supporting customers after the incident, we introduced these measures: Credit Compensation Based on Customer Feedback: All impacted customers automatically received account credits equivalent to one full month of their VPS package. For example, a VPS billed at $60 per year would receive $5 in account credits added directly to the account balance. Service Extensions: Affected servers will automatically receive a free two-month service extension at each of the next two renewals, for a total of 4 free months of service. For example, a standard 12-month annual renewal will be extended to 14 months at no additional cost. Updated due dates will be applied automatically as renewals occur. Discounted Monthly Backups: In Q2 2026, affected customers will receive 50% off monthly server backups for up to one year on the upcoming platform. This initiative aims to strengthen long-term data protection and provide additional peace of mind. Platform Improvements: Our Budget VPS instances are scheduled to be migrated to CloudCone’s new in-house platform, which was already in final testing and is expected to launch by the end of March. The new platform is designed to deliver improved reliability, performance, and enhanced security. We understand that no form of compensation can fully offset the disruption experienced. However, we emphasized that these actions represent a sincere effort to support customers and improve the overall experience moving forward. This external attack will not bring us down. As we move forward and the new platform approaches launch, our focus remains clear: learning from the incident, strengthening our systems, and earning back customer trust through real actions, not just words. We truly value every one of you.