Reply from Colorado BotanicalsJun 25, 2021
Hi John, thank you for the feedback you left us. We were able to find your order in our system with the minimal information TrustPilot shows us, and we saw that it was shipped with USPS.
We truly apologize for the long wait. This is the exact reason why we switched from USPS to UPS a couple of weeks ago. Your case was not even as bad as what others experienced. We had so many orders take even longer for other customers, which we reshipped to them as they would not show updated tracking for weeks when they contacted us. It just looked as if we only printed the label and never dropped it off at USPS, when in fact, we did.
UPS is more expensive for us, but all our shipments are being delivered on time or even earlier at times, and that's what matters more to us.
We understand how frustrating this can be having to wait for that long. We totally agree with you on that, but we hope you understand that once it's in the hands of USPS or any shipping carrier in general, we have no control over where it goes or how it's processed. This is all on the shipping carrier. Obviously, if a package is lost or a product(s) is broken, we will certainly reship another package to them right away.
Again, we're really sorry about the long wait. We hope you understand the situation, and we promise this will never be the case again as we will always be shipping with UPS moving forward.
