James
Wrong size, defective barrel sent.
I received my CoolFire barrel a few days after ordering. It was longer than 5” and it double fired randomly. They switched to a new updated design, but doesn’t look like they have dimensions right. There were also nickel shavings that were still present, because the machine as turned off midcut, instead of after lifting from the barrel. Kind of made me wonder if it was actually finished. Customer service was pretty good though!! Which is why they get any stars at all. They had me ship out the wrong barrel and I’m still waiting for the correct product. It’s been about 5 days with no further communication. Not sure how long it will be until I see a new barrel. Depending on how long it takes and the quality of the second barrel, this review could be 5 star or a 1 star. Update: So after about 5 days, I was sent back the correct barrel and all the issues were fixed! If anything, it kicks a bit harder, which is great! I worked with Boone for customer service and he walked me through everything and got the issues I had taken care of! I’ll be looking for more barrels in the future :D
Reply from CoolFire TrainerJul 12, 2023
Hello James! We apologize you've encountered issues with our product. Our team is actively working on getting this resolved as quickly as possible so you can go back to training! Don't hesitate to contact us with any questions.


