Craig J.
New Unit Failed, Terrible Service
New unit for Sig. Put about 40 shots through it before it failed. Called CS, said they’d send me a new gasket. Then they forgot to send it. Two weeks later they sent it by mail. Didn’t fix the problem. See where this is going? 4 calls and voicemails and as many emails with ZERO response. Now a month without the trainer and they won’t send a new one, I have to send the old one back! How many more weeks before I get a working unit? Here’s an idea. Take my cc number, send a replacement. If I don’t send the damaged one back, charge me. Especially after weeks and weeks of delay. Horribly non-responsive customer service.
Reply from CoolFire TrainerJun 5, 2023
Hello Craig, we are deeply sorry to hear you had a negative experience with us. We strive for top-notch customer support and we, unfortunately, fell short with you, which is unacceptable. We are actively communicating with you behind the scenes to get this situation remedied as soon as possible!