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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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4.1

Great

Based on 4,546 reviews

Cool Frames4.1

Reviews4,546 About Contact

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Rating breakdown

5 star67%
4 star8%
3 star4%
2 star4%
1 star17%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Folks Told: 2026

Contact & location

(888) 293-4755
coolframes.com
sales@coolframes.com
2907 Ocean AvenueBrooklyn, NY 11235

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 34% of reviews.
Most recent review: October 2026.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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DHARMESH D.
Feb 18, 2023
Luxury eye wear
GREAT GLASSES
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KATRINA B.
Feb 17, 2023
Excellent service and quality eyewear!
Excellent service and quality eyewear!
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Rachel S.
Feb 17, 2023
It’s easy to order
It’s easy to order, and the glasses are perfect
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Debra Sweeney Spence H.
Feb 17, 2023
The selection of frames and Customer Care.
The selection of frames along with the assistance from your staff, it made mine a wonderful and pleasant experience. I will be referring many friends and family to "CoolFrames"!!! Thanks, Debra Hoon Yosemite National Park, California
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David C.
Feb 17, 2023
Great glasses
Everything was good about ordering. I uploaded a prescription. I didn't know it would cost more that ok still a good price. They came in about 2 weeks . I ask for the Polish I don't think that was done. That's why I took off one star.
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Beth E.
Feb 17, 2023
If I could give zero stars I would
If I could give zero stars I would. I ordered frames only (no lenses) and paid extra for next day shipping….it took 11 days for the frames to arrive. This was the 16th pair of glasses I have ordered for my 8 year old- the first and last time I will EVER buy from cool frames. I reached out to customer service on 2 occasions (one phone call and one email) phone rep was extremely rude and abrasive and email rep sent me a one line response with no resolve for my issue. Buyer beware.
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Carol S.
Feb 17, 2023
Good Compny!
A a good company to do business with. Quick responses to my questions. Willingness to find a solution for my needs. Prompt service! Very pleasant experience. Would use them again!
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KRA
Feb 17, 2023
Great Site
Helpful customer service. Stylish products. Good selection. Prompt product delivery
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