Jacy P.
Great customer service
Great customer service. I ordered the wrong frames and they replied quickly and are replacing the frames

Great
Based on 4,546 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Jacy P.
Great customer service. I ordered the wrong frames and they replied quickly and are replacing the frames
Devon
Still did not get my items or my refund. Customer service was very rude.
KSG
Will never order from this company again. Very restrictive return policy, won’t work with customer, even to exchange a pair of glasses they charge an exorbitant restocking fee. Extremely disappointing customer service and flexibility.
Tiffany H.
I love my Cartiers, thank you for the fast shipping!
Leroy Anderson J.
Great job price and shipping
Reply from Cool FramesAug 26, 2021
Thank you for your order, please know the frame you have has a 2 year warranty. Lee W.
Robert B.
Fast and great service plan on doing business again in the near future
SM
I was reluctant when purchasing a pair of Dolce & Gabbana sunglasses due to mixed reviews. I was pleasantly surprised and very happy with purchase!! I’d recommend CoolFrames! Authentic frames for less than you’d pay at a retail store.
Reply from Cool FramesAug 26, 2021
Thank you for the trust and opportunity, we also appreciate the return business for the Carrera sunnies. enjoy them both and see you soon. Lee W.
Cheryl
Frames fit great, I can see, cheap and came quickly. Didn’t have to go in to a store! Will have to claim as “out of network” but still worth it for the hassle saved of not having to go in to a store.