Chelsae Desiree P.
Terrible service
Terrible. L.A.M.B frames arrived and they were huge. not sure they would even fit a large headed guy. contacted customer service who told me there was a 20% restocking fee. fine if this was just because i didn't like them but as a glasses wear for 40 years, these were faulty. zero help. Do not purchase from Coolframes.
Reply from Cool FramesAug 26, 2021
We thank you for the purchase, we provide an opportunity to exchange, our policy is clear on our site for all to read. We would have been happy to exchange. If the frame is large or for any reason. 20% restocking is not to be mean it is to cover our cost of exchange or return. Lee W.