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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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4.1

Great

Based on 4,546 reviews

Cool Frames4.1

Reviews4,546 About Contact

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Rating breakdown

5 star67%
4 star8%
3 star4%
2 star4%
1 star17%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Folks Told: 2026

Contact & location

(888) 293-4755
coolframes.com
sales@coolframes.com
2907 Ocean AvenueBrooklyn, NY 11235

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 34% of reviews.
Most recent review: October 2026.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Trudy
Jun 25, 2021
CoolFrames.com presented me with…
CoolFrames.com presented me with fantastic Cool Frames...I just love them! The frames, the prescription, the color of the lenses were all perfect.
Report
Steven
Jun 25, 2021
Very satisfied
Exactly what I ordered and very fast shipping.
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Stephen H.
Jun 25, 2021
Great frames at a good price
Great frames at a good price. I will shop again at Cool Frames when I need new glasses.
Report
Brandon L H.
Jun 25, 2021
I’m very poor I would not recommend…
I’m very poor I would not recommend this place to anyone I know or anyone on the Internet to do business with a complete scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Your package will not be insured no one wants to take responsibility order at your own risk
Reply from Cool FramesJul 6, 2021
Thank you for your order of Cartier eyewear, highest luxury. Claim of mishandled package was denied by FedEx and we tried twice.
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Darlene M.
Jun 25, 2021
The screws were in tight
The screws were in tight, they had paint/glue on them, had to take them to the optometrist to get them loosen.
Reply from Cool FramesAug 26, 2021
sorry you had trouble with the eyeglasses and we are happy it worked out. Lee W
Report
CLARISSA L P.
Jun 25, 2021
IT DOES NOT FIT WELL ON ME TO LOOSE
IT DOES NOT FIT WELL ON ME TO LOOSE I READ I CAN NOT RETURN VERY DISAPPOINTED WILL NOT ORDER GLASSES ONLINE NO-MORE THEY LOOK TOTALLY DIFFERENT THAN ONLINE VERY UNSATISFIED
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Taneshia T.
Jun 25, 2021
loved the glasses perfect
loved the glasses perfect
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Oleg L.
Jun 25, 2021
Vey poor customer service.
Vey poor customer service.
Reply from Cool FramesJul 6, 2021
Sorry to hear you had an issue, I hope we can resolve it Please reach out to me directly [email protected], please refer to your order number when emailing. Lee W.
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