Froylan L.
Disappointed
I already tell you that I have not received the package yet. I guess that I lost my money

Great
Based on 4,546 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Froylan L.
I already tell you that I have not received the package yet. I guess that I lost my money
Joseph N.
Wanted frames no longer available at the doctor's office. Found them here for half the price. Ordering was painless because I had all the numbers required to order exactly what I needed. Not sure I would have been able to order accurately without them. On a positive note, Shipping was extremely fast. Well packaged.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
Bernadette B.
I was very pleased to find the frames I wanted in the color and style. I was especially happy that the price was reasonable.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
Evelyn S.
Everything was great except the time it took for the frames to get shipped was too long; otherwise I would have given 5 stars.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
L B.
Loved the glasses
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
Louis P.
Glasses came in wrong size which I sent back at own expense. Coolfames said they would reimburse this cost but did not. They then sent replacement glasses to wrong address. I am now trying to get a refund via paypal resolution centre as the company simply ignores my emails. I would strongly recommend not buying from this company.
Dave
Very high hidden custom charges. Rude and arrogant customer service dept. when questioned.
Robert G.
Excellent service
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]