Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Angela K.
Aug 3, 2019
20% off returns is not appealing
20% off returns is not appealing
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback. We appreciate you giving us a try for your frames but are sorry to hear that they were not the right fit for you. Unfortunately the restocking fee is assessed by the manufacturers for returned merchandise. It can be waived for an exchange for another frame (you would receive the full value of the frame towards the exchange). If you have any additional questions or concerns please reach out to us directly: 1-888-293-4755 [email protected]
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Laura P.
Aug 3, 2019
I loved my frames!!
I loved the experience!!!!! Awesome frames for an affordable price, great packaging and timing too!! Will likely recommend it and use it again! 💙
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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Thomas A.
Aug 3, 2019
Excellent frames great price and high…
Excellent frames great price and high quality.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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Virginia F.
Aug 3, 2019
So happy
I accidentally sat on my frames I was so excited to find the exact pair at cool frames. They were so helpful when I called.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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Keith K.
Aug 2, 2019
A huge selection and very easy to use.
A huge selection and very easy to use.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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Norron G.
Aug 2, 2019
Excellent service
Cool frames was able to get exactly what I wanted. They went above and beyond in assisting me to receive them when needed. The customer service was excellent!
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We are extremely glad to hear that our team was able to provide assistance during this process and we hope that you're loving your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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Brenda R.
Aug 2, 2019
Great customer service
Listened to the customer and accommodated on changes to the order. Glasses frames arrived quickly, without damage and at a great price.
Reply from Cool FramesAug 7, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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A R.
Aug 2, 2019
Frames looked exactly like the picture...
Frames looked exactly like the picture online. Shipping was prompt. Price was right!
Reply from Cool FramesAug 6, 2019
Thank you for giving us a try and for your feedback with us; we greatly appreciate the time taken to leave us a review! We are very happy to hear that we were able to get the frames you wanted and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses! Your order also included a Cool Cash (Gift Card) promotional code that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns: 1-888-293-4755 [email protected]
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