Cool FramesReviews of coolframes.com

Reply from Cool FramesJun 11, 2019

Thank you for giving us a try, and for your feedback! We are very happy to hear that we were able to get you the frames you wanted, and that they arrived in a timely manner. We hope that you had a great shopping experience as well. Your order should have also included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that we were able to find a pair of frames that you wanted, and that they arrived in a timely manner. We hope that you are currently enjoying your new glasses; your order should have also included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you very much for your patronage with us, and for your feedback! We are very glad to hear that we were able to get the glasses you wanted, and at a good price. We hope that your shopping experience was great as well. Your order should have included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you very much for giving us a try, and for your feedback with us! We are very glad to hear that you are enjoying your new glasses, and hope that you had a great shopping experience with us as well! Your order should have also included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you very much for giving us a try, and for your feedback! We are very glad we were able to get the color of your frames switched before they were shipped out to you, and hope that you are currently loving your new glasses! Your order should also have included a Cool Cash (Gift Card) balance that can be applied toward a future purchase. Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you very much for your feedback! We are very glad to hear that you had a great shopping experience, and that they arrived to you in a timely manner. We hope that you are currently loving your new glasses, and are happy that you were able to utilize our Cool Cash program! Please let us know if you have any additional questions or concerns. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you for giving us a try, and for your feedback! We are very glad to hear that you had a good shopping experience despite the return/exchange policy dictated by the frame manufacturers. We hope that you are currently enjoying your new glasses, and if you have any additional questions or concerns please give us a call directly. You should have also received a Cool Cash (Gift Card) balance with your order, that can be applied toward a future purchase and we hope that we can make it a 5 star experience. 1-888-293-4755

Reply from Cool FramesJun 11, 2019

Thank you very much for your continued support, and for your feedback! We are very glad to hear that you've had good shopping experiences with us, and we hope that you are currently enjoying your new glasses! You should also receive a Cool Cash (Gift Card) balance with your order that can be applied toward future orders. Please let us know if you have any additional questions or concerns. 1-888-293-4755