Great
Based on 4,546 reviews
Cool Frames4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
creed24
Lack communication of status, but did receive the side shields in a timely manner and were in great condition. Very happy overall, but wish the communication had been better about the status of my order.
Reply from Cool FramesAug 17, 2018
thank you for your order, orders without Rx lenses are only notified of acceptance, product order and then shipping. we hope you enjoy the Shields and we hope to see you in the future. Lee
rene N.
I chose the frames I wanted, gave my prescription, and about 2 weeks later the glasses I ordered came in the mail.
Reply from Cool FramesAug 17, 2018
thank you for your order. Lee
Mary
My frames were exactly what I wanted and arrived very fast.
Reply from Cool FramesAug 17, 2018
thrilled you got what you expected. Lee
Larry S.
I didn't get what I thought I was going to get, tried to replace 2 pairs previously purchased but no longer in production. Got someone at your office to help but I obviously didn't take enough time to review. What I ended up with were larger and heavier than I prefer, will attempt to revisit later.
Reply from Cool FramesAug 17, 2018
thank you so much for your order, really sorry you are not completely satisfied, keep in mind that we offer a one time exchange in the event you wanted to get something else. we are here for you if you have any questions. Lee
Daryl P.
good selection, good service.
Reply from Cool FramesAug 17, 2018
thank you for your order with our store. Lee
Russell W.
You return. Policy sucks good luck
Reply from Cool FramesAug 17, 2018
thank you for your order, we are always happy to offer an exchange if you are not happy with what you intently purchased. Lee
Drippel
Was glad to find the exact frame to replace my broken ones.
Reply from Cool FramesAug 17, 2018
we are happy you found what you wanted. Lee
Flirty
Great company to do business with!!
Reply from Cool FramesAug 17, 2018
thank you so much for your order with our store. Lee
