Excellent
Based on 575 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Visit your local Cottman Transmission and Total Auto Care Center in Louisville for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Cottman of Louisville (cottmanoflouisville.com) has 575 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
575 approved reviews, newest moderated first
Serigne S.
Very good services. I bring my car first for check out and there was a transmission issue si they work with my Warranty company and me and get it fixed and jeep me moving.
Reply from Cottman of LouisvilleOct 27, 2017
Serigne, thank you so much! we were happy to do what it took to take care of that transmission issue, in order to keep you and your Jeep safely moving and on the road. Gratefully, Cottman of Louisville
Sarah
Great customer service and very honest. Prices for services I needed were a bit high but they actually recommended another place with better pricing for one of the services! No charge for the diagnostics they ran which was also nice.
Reply from Cottman of LouisvilleOct 27, 2017
Sarah, whether it's helping you ourselves, or pointing you in the right direction, we are always proud to do what it takes to keep you and your vehicle on the road to where you need to go. Thank you so much for your support! Gratefully, Cottman of Louisville
Lisa A.
Such good work.
Reply from Cottman of LouisvilleOct 24, 2017
Thank you, Lisa! We very much appreciate you taking the time to come online to share your compliment of us. Gratefully, Cottman of Louisville
Jose
After two years of waiting to claim my two year warranty, I got a new transmission for free. So I'm not really sour about the experience but these people are not honest, they play games with peoples ignorance's so be careful.
Reply from Cottman of LouisvilleOct 25, 2017
Jose, we are sorry you feel this way, as it is certainly not a reflection of our standards, nor is it how we want our valued customers to view us. If there is anything we can do to earn your trust moving forward, please say so in an email to [email protected]. Respectfully, Cottman of Louisville
John K.
Excellent work. Done right the first time.
Reply from Cottman of LouisvilleOct 25, 2017
We believe in doing things the right way, John, so thanks for confirming we did a great job during your visit! We'll be happy to serve you again the next time you need anything. Gratefully, Cottman of Louisville
Patrick D.
Once again I received great service. Cottman honored their warranty parts program, replacing the part and including labor at no charge. Was never an issue. Thank you!
Reply from Cottman of LouisvilleOct 25, 2017
Hi Patrick, we're just glad we could get everything sorted out to your complete satisfaction! Thank you for being our valued customer! Gratefully, Cottman of Louisville
Alexa B.
All of the employees were extremely friendly and the service was very fast!
Reply from Cottman of LouisvilleOct 27, 2017
Friendliness, and the ability to help our customers get back on the road to where they need to be as quickly as possible, are two things we pride ourselves on, Alexa! Thank you for adding to that sense of pride, by sharing your fantastic feedback. Gratefully, Cottman of Louisville
C.R. B.
I'd been driving around with my check engine light on for almost 3 years! I took it to another shop, they'd repair what THEY thought the issue was, but in a few days the light would return. I did a lot of research and found lots of owners of chevy malibus had issues with the check engine light and evap codes, but no solutions for my 2006. Finally, after reading online reviews, I decided I would give Cottman's a try. I dropped my car off and explained about the cel, the vaccum codes the car was throwing, how my car was running rough and loud and how I had acceleration issues. The next day, which was Saturday, Greg called to let me know my exhaust system was cracked, but he also followed up with me to make sure he understood the issues I was having. He asked if they could keep the car longer and drive it some more and run a smoke test to try to find the vaccum leak causing the codes. Imagine my surprise when Monday morning, he called to inform me that a smoke test would not be necessary as they discovered a loose valve causing the codes. They plugged valve back in (no charge), repaced the exhaust system at a price that was more than fair, IMHO, and now my car rides like a limo and is as quiet as mice peeing on cotton! 😄 I'm not taking my car anywhere else! Great people, excellent service! ALL the thumbs up!
Reply from Cottman of LouisvilleOct 27, 2017
We realize how frustrating it must have been to have that light on for three years, so it was definitely our pleasure to take a look, and provide the repairs and peace of mind you were looking for after all that time, C.R.! Thank you so much for your high rating and recommendation, as well as your business. Gratefully, Cottman of Louisville
