Consumer Tax AdvocateReviews of covidtaxrelief.org

Reply from Consumer Tax AdvocateJun 2, 2023

Thank you for sharing your positive feedback with us! We greatly appreciate your review and are delighted to hear that our agent was helpful in guiding you through the process. Making things easy and understandable for our customers is one of our top priorities, and we're thrilled that we could provide you with a smooth experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Megan

Reply from Consumer Tax AdvocateJun 2, 2023

Thank you for your wonderful review! We greatly appreciate your kind words about our outstanding employee, David. We take pride in having dedicated and knowledgeable team members who are committed to providing exceptional service. We look forward to continuing to serve you with the same level of dedication and assistance. If there's anything else we can do for you, please don't hesitate to reach out. Megan

Reply from Consumer Tax AdvocateJun 1, 2023

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our service and straightforward process. We always strive to provide excellent customer experiences, and we're glad to hear that we met your expectations in those areas. Regarding the cost, we understand your concern. We want to clarify that we do not charge any upfront fees for our services. Our fee structure, which is clearly stated in the agreement and discussed during the initial phone call, includes a 15% fee on the credit. While we understand that the cost may seem high, it's important to consider the value we bring by navigating the complexities of the payroll refund application process on your behalf. Our team of professionals and partners work diligently to ensure accurate and timely processing, which can often be challenging and time-consuming. We appreciate your feedback, as it helps us improve our services and communicate our fee structure more effectively. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to address any issues you may have and find a satisfactory resolution. Once again, thank you for choosing our services. We value your business and hope to have the opportunity to serve you in the future. Best regards, Doug Pearson

Reply from Consumer Tax AdvocateJun 2, 2023

Thank you so much for the review. PS. Joe loved working with you :) Megan

Reply from Consumer Tax AdvocateJun 1, 2023

Thank you for bringing this matter to our attention and sharing your concerns. We apologize for any inconvenience caused by the recent rejection letter you received from the IRS. We understand how frustrating this situation can be, and we want to assure you that we take this matter seriously and are actively working to resolve it. Upon receiving your feedback, we immediately investigated the issue and discovered that there was a clerical error made by our processing partner. This error has affected a few dozen of the 30,000 files successfully submitted to the IRS. We have been in close communication with our processing partner, who has assured us that they are working diligently to rectify the situation. We do not get paid on the work we do until you receive your ERC credit as we do not charge any upfront fees so it is in our best interest to ensure they fix this. While we are confident that this issue will be resolved in the next few days. We want to assure you that we are actively working on it, and we will personally reach out to you as soon as the matter is resolved, we did just leave you a message on voicemail to explain over the phone. We genuinely value your business and appreciate your understanding during this challenging situation. We understand that this experience may have caused frustration and uncertainty, and we apologize for any inconvenience it has caused you. Rest assured, our team is committed to resolving this quickly. Once everything is corrected and resolved to your satisfaction, we kindly request that you consider sharing your experience with us by leaving a review. Your feedback is vital to our continuous improvement, and we genuinely appreciate your support during this process. Should you have any further questions or concerns, please do not hesitate to contact us directly. We are here to assist you and provide any additional information you may need. Thank you for your patience and understanding. Doug Pearson

Reply from Consumer Tax AdvocateJun 2, 2023

Thank you for your wonderful review! We're thrilled to hear that your experience with us required little to no effort on your end. Our goal is to provide a seamless and hassle-free experience for our customers, and we're glad we could achieve that for you. We also appreciate your feedback on the email updates, as we strive to keep our customers informed every step of the way. If you ever need further assistance, please don't hesitate to reach out. We're here to help! Megan

Reply from Consumer Tax AdvocateJun 2, 2023

Thank you for sharing your feedback with us! We are delighted to hear that our team has been helpful and provided clear explanations throughout the process. Rest assured, we are committed to achieving the relief you seek. We have full confidence in this process to deliver results and get the job done. Your satisfaction is our top priority. If you have any further questions or concerns, please don't hesitate to reach out. We're here to provide the support you need. Thank you for supporting your employees during the pandemic. Megan

Reply from Consumer Tax AdvocateJun 2, 2023

Thank you so much for the review! We loved helping all of your businesses. Thanks for your dedication to your employees during the pandemic. Megan