Bad
Based on 611 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme.
Cracker Barrel (crackerbarrel.com) has 611 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
611 approved reviews, newest moderated first
Kathy C.
My husband and I had friends that we took to Cracker Barrel for lunch around 2pm. It was the worst experience we have had. The beef was stringy and tough and the pot roast special was just awful. It was a waste of $50.00. I can tell that they have new workers. I will have to find another favorite restaurant. One of our friends wanted apple butter and never received it even after asking a second time. Must be hard to get good help with Covid
Frank
I have eaten at cracker barrel and enjoyed the meals that is why I am so mad at my latest experience. Today being thanksgiving 2020 my wife and I decided to order out online to avoid the long waiting times. I placed an online order at 3:38 pm and was replied that my order would be ready for curbside pickup at 4:13. So good so far. When I got to the store at 4:15 I called and let them know that is was outside in pickup lane 2. 90 minutes and 2 more phone calls later I am still waiting. at the curb. I could have stood on line for a seat in the dinning room. I am disabled so I had to get my walker out of the car to go inside to find out what is going on. I asked for the manager who looked up my order and said it has ben ready all along. I said why wasn't it delivered to the curb. This is while a bunch of associates are milling around. So I took my order and left. The manager gave me a pie for my troubles. This a mistake, ( online ordering at cracker barrel), I won't make again.
Fulfer
If you place a curbside order,they never answer the phone.So I tried checking in on line.They still never reply.So we have to walk in to get our food.😡😕This has happened more than once.Very disappointed.......
Indi C.
I haven't been to Cracker Barrel since Covid started. I came to the Manassas, Va location, because I live a city over from it. I ordered to go. Kimberly took my order. I was ordering the wrong breakfast entree for what I wanted, and she assisted me, making sure I got the right order and the best price! She was SO patient, and brought my food to the cash register with a smile. I'll definitely be back, and appreciate her kindness!
Dan
Cracker Barrel here in North Jacksonville you get food that has been sitting back in the back for awhile and service that is not up to Cracker Barrel standards. I should have called customer relations regarding my last visit to this location.
yamaha
Too many unhappy customers that could have been avoid with simple fixes. Their old equipment like the grill with no timer means over or under cook too often. For the fried chicken they bought new fryers last year and it still too crispy or under cooked and not seasoned with the right spices. Biscuits are too salty and not as good as McDonald, why ?. Corn bread not sweet and granular, have a drink on hand not to choke on it for safety reasons. Hamburger, the bun and meat too heavy dense and hard to digest. Mash potatoes dry mean bad cook who did not put a lid on over the pan and mix it before serving. Breakfast need to improve like under cook pancakes and start to offer an alternative from hash brown and grits like fried hash brown and fried potatoes, etc. I worked there before the pandemic and i cleaned the place 4 to 5 stars everyday. Now the dishwasher and servers and cook and cashiers do that for cost cutting reasons, i don't think it's sanitized 5 stars anymore and i don't think they save money either having to give more hours to their already overworked staff......
Charline H.
We eat at a Cracker Barrel at least twice each week. I gave this a 4 star because their are certain items we love and it is only on the menu per season. We love the carrot cake and the chocolate gobbler we really miss. If you can add those to the menu it would be great. PLEASE AND YOU WILL GET A 5 STAR AND LOTS OF SWEETS ITEMS SOLD I PROMISE CAUSE MY WHOLE FAMILY GOES TO THE CRACKLER BARREL AS WELL.
Susan
Sycamore View Memphis. Worst service ever at a Cracker Barrel. Extremely slow. When we finally got our food, we still had to wait for utensils. Then, we had wait for some of our food, refills and bread. The bread was barely warm. The “Rising Star” server constantly made excuses. Another server noticed how we were waiting and must have said something to him. It did not help. We’ve always had good experiences with Cracker Barrel, but not here.
