Excellent
Based on 398 reviews
Crua Outdoors4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Crua Outdoors (cruaoutdoors.com) has 398 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
398 approved reviews, newest moderated first
Erik K.
Got a crua tarp. I am very satisfied with the product and looking forward to use it outdoors often. Also great customer service.
Reply from Crua OutdoorsApr 13, 2023
Hi Erik, Thank you for the great review! We hope you enjoy using the Tarp for a very long time!:) Keep in touch! Crua Crew
László H.
Quick, all-around help from Viki on phone, mail until the problem was solved. I was not able to add my address during the buy, but with Viki’s help it was sorted out within 1 day. Good performance and team work a customer can imagine! Good job well done! (From Laci)
Reply from Crua OutdoorsApr 11, 2023
Thank you Laci for the kind words!:) We are really happy that you had a great experience with us! We hope to hear from you in the future, Crua Crew
Cassie A.
I have just received my roof top tent! We have not had a chance to use it yet so my review is based on customer service! I can not say enough about what a great experience it was to speak to Viki about any concerns we had! Emails and phones calls were returned in a timely manor.
Reply from Crua OutdoorsMar 21, 2023
Hi Cassandra, Thank you for your review! We hope that you will be able to try out your Aer very soon and we wish you happy adventures with it:) Hope to hear from you in the future, Crua Team
Jimmy C.
Listen to me and stop wasting my time
Reply from Crua OutdoorsMar 21, 2023
Hi Jimmy, Thank you for your feedback! We are sorry to hear that you were not satisfied with the service provided. Let me please point out some aspects from our side. We have reviewed the conversation that took place starting the first contact on February 5th. We promised you a replacement, that was delivered requiring the recipient's signature at delivery within 3 weeks. We believe we did everything on our side we could, as your replacement is still waiting for you to pick it up, as you were not at home at the time of the delivery. Please have a look at your tracking information, we have sent you on 16th February. Please let me stress out that we always use this method of delivering for safety reasons, and you were informed about it with your tracking information. We understand your frustration and we are sorry if you expected your package to be left on your porch, but again, due to safety reasons, signature is required for getting any of our products delivered. Unfortunately, our questions regarding the delivery service (if they left you a note or not) got ignored, and at this point there was no chance from our side to help you out. We also tried to get in touch with you afterwards, but the phone number we have in our system did not work and our email got ignored as well. We are sorry that we lost you as a customer and wish you all the best! Crua Team
Leslee
Love the products. I own a Duo and a Clan. Durable, stable, weatherproof and comfortable. They are an amazing value. If my needs grow I would certainly buy Crua products again. I highly recommend these tents.
Reply from Crua OutdoorsMar 2, 2023
Hi Leslee, Thank you for your review! We are super happy to hear, that our tents serve you well! We hope to hear from you soon! Happy adventures, Crua
Raymond N.
I got a loan to upgrade my camping gear I always wanted to purchases the Crua Tri so I went ahead and in doing so I placed my order with the company in Kerry as I am in Ireland also In purchases the Tri I also bough the new extra room and the storm weather protection which is an extra cover for the Tri which can reflect the sun away from the Tri. I found Crua outdoors very friendly to deal with and the help Crua put into my order was unreal even having a conversation with the CEO in Ireland on a Sunday In talking to the CEO on my interest in Camping and what Crua's hopes for the future are looking forward All in all I feel very happy with the service I received and when I talk to other campers I always bring up the awareness of Crua outdoors in Co Kerry Ireland as I have always been impressed in Crua's ideology and products. It is the last day in February now and after checking my order in January I am thinking of going out and use it for the first time now.
Reply from Crua OutdoorsMar 1, 2023
Hi Raymond, Thank you for this review. Its great to have some positive feedback on what we do and that we have an ambassador like yourself flying our flag! We thank you for your support. PS I'm the COO but hey I'll take the title ;) Until we speak again, Dermot
John S.
Great shop, great products and an excellent support.
Reply from Crua OutdoorsFeb 27, 2023
Hi John, Thank you for your order. We can't wait to hear about your camping experience in your new Crua gear. Thank you, Crua
John K.
Easy to communicate with Crua, very helpful and knowledgeable about their product. Tent arrived on time , very happy with my purchase, great quality product.
Reply from Crua OutdoorsFeb 27, 2023
Hi John, Thank you for your order and support. Happy Camping, Crua
