Excellent
Based on 398 reviews
Crua Outdoors4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Crua Outdoors (cruaoutdoors.com) has 398 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
398 approved reviews, newest moderated first
Joseph L.
Best customer service I have ever experienced. UPS damaged a package and they had one sent that day just in time for my trip. Great product line with quality materials. The product line and quality is awesome. I own a lot of gear and the Core is my go-to. I don’t think they make anything bad. Top notch company.
Reply from Crua OutdoorsOct 4, 2023
Hi Joseph, Thank you for your feedback! We are happy, that we could help you out:) Have a great time camping, Crua
George M.
I needed some extra assembly parts for set up , and Jesse was able to send them out next day. Love that service lives up to the high standards of Crua.
Reply from Crua OutdoorsOct 4, 2023
Hi George, Thank you for your continued support. We are happy to have you as our customer. Enjoy camping, Crua Team
Jill
Customer care was really responsive, receptive, understanding and a pleasure to engage with and resolved my issue quickly 🙏🏻
Reply from Crua OutdoorsSep 27, 2023
Hi Jill, Thank you for your review! We are happy, that we could help you out:) Have a great day, Crua
Enya
On june 5th we ordered a Crua Aer 2 rooftoptent via the website of Crua. We got an e-mail that confirmed our order with number 1074, placed by my boyfriend Duriau Cédric. On juli 21th we got an e-mail with a track and trace for the containership that shipped our order. The e-mail also said that the eta would be september 7th or maximum one week later. This e-mail on juli 21th was the last we’ve heard from Crua. On september 5th we send an e-mail to Crua where we asked an update on our order since it still was not delivered. We did not get an answer yet. On september 8th we send an Instagram message to Crua but didn’t get a response. Then on september 12th we send another e-mail asking for an update. To this date we still didn’t hear anything from Crua since juli 21th. We are getting worried now. We are hoping to finally get a response from Crua via this medium. UPDATE: The day after we wrote this review, we were called by Crua. We were told that due to movements within the company our e-mails sadly got lost. Also something went wrong with the track and trace because we never got this for the tent, online for the ship it was on. The same day we also got a call from the Antwerp port where our Crua Aer apparently was still stuck. We made an appointment for delivery. The 26th of september our Crua Aer was delivered without any problems or delays. We immediately started setting up the rooftoptent on our car. The set-up went smoothly, and we LOVE LOVE LOVE the Crua Aer 2. The used materials seem solid. The skylight is the best thing! We can't wait to travel with this tent.
Reply from Crua OutdoorsSep 27, 2023
Hi Enya, Thank you for your review. We are happy to hear that you love the AER. We apologize for the complications on our side, we looked through our email system but did not find any of your emails from the dates listed. On the other hand, we are happy that we could reach you after all and be able to communicate with you. We wish you and Cedric great adventures with the AER! Crua Crew
Signe
I had ordered a hammock as a Christmas gift in 2022, and only now, 10 months later, discovered that I didn't receive the bug net that was supposed to be included, silly me. Customer service promptly replied to me and set up a replacement right away, no questions asked. Amazing! I have the hammock set myself and I'm so happy with it, the ease of setup and everything. I know the receiver of the Christmas gift is also very happy with it! Couldn't recommend more!
Reply from Crua OutdoorsSep 27, 2023
Hi Signe, It's so good to hear, that you chose our product as a Christmas present! Again, we apologize for the missing bug mesh, but now your set is complete and ready for adventures. Have a great time! Crua
Tyrone T.
Promt response and very helpful support staff
Reply from Crua OutdoorsSep 27, 2023
Hi Tyrone, Thank you for your review, we are glad to hear, that you were happy with out service:) Happy Camping, Crua Team
Lupita L.
I just want to thank Crua costumer service team specially Viki, the service since I both my tent has been excellent, they answered all my questions straight away. Customer service is amazing and the best in comparison with other companies that I had deal with in the pass, I must say the quality of their products is excellent too . Thank you . Lupita
Reply from Crua OutdoorsSep 18, 2023
Hi Lupita, Thank you for your kind words. We wish you all the best with your adventures in Mexico. :) Happy Camping, Crua Team
Daniel M.
I purchased my tent a few years ago it’s made camping a breeze with setting up and also the cocoon keeping me warm. I must have gotten it too close to the fire I noticed little holes in it. The support team emailed me the same day and sent out a repair kit! Thank you so much!
Reply from Crua OutdoorsSep 18, 2023
Hi Daniel, Thank you for your kind review. We wish you a lot of camping with the Duo Combo. :) Greeting, Crua
