Excellent
Based on 398 reviews
Crua Outdoors4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Crua Outdoors (cruaoutdoors.com) has 398 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
398 approved reviews, newest moderated first
Christian M.
Quick and precise answers to my support request, a pleasure to do business with!
Reply from Crua OutdoorsApr 11, 2024
Hi Christian, Thank you for your great review! We hope you'll enjoy using our gear! Best, CRUA Crew
Callum W.
Super fast reply. Have the feedback I wanted and very polite.
Reply from Crua OutdoorsApr 11, 2024
Hi Callum, So good to hear that we could help you! Happy Camping, CRUA
K
We are a young family living in central Texas and always looking for opportunities to go camping. But tents designed in the US are not at the same level as the tents in Europe. Ive always been a big fan of the Crua tents and I am glad that they have decided to come to the US. I purchased the Core and the Culla Family but I returned it because I am more interested in the tunnel tents. I got the Quad and have not used it yet but am excited to soon. Returning the Core and Culla was easy and the team was responsive. But I had to drive to their warehouse since shipping the tents back is very expensive. It would be nice if Crua would pay for return shipping. But the people I met at the warehouse, Jesse, are very nice and helpful and it was a pleasure to meet them. Crua tents are the way to go. Add on an Ecoflow Wave 2 AC and it gets very cozy.
Reply from Crua OutdoorsApr 11, 2024
Hi K, Glad to her that we could help you out! The Quad is one of our newest tents, so we are super excited for you to try it out! Enjoy Camping, CRUA
David T.
Fast response and solved the issue without more direction... thanks
Reply from Crua OutdoorsApr 5, 2024
Hi David, Thank you for your feedback! :) Happy Camping, CRUA Team
David R.
Thoughtful follow-up and immediate action. The essence of great customer service.
Reply from Crua OutdoorsApr 5, 2024
Hi David, We are happy to hear, that we could help you out! Have a great day, CRUA Team
Greg
The service rep listened to May issue and promptly looked to find out what may have caused the billing issue.
Reply from Crua OutdoorsApr 5, 2024
Hi Greg, Great to hear, that your issue got resolved. Greeting, CRUA Team
Iran
Excellent attention 👍🏼👍🏼
Reply from Crua OutdoorsApr 5, 2024
Hi Iran, Thank you for your great feedback! Have a nice day, CRUA Crew
Simon T.
I'm from Sweden but will write this in English. I bought the Duo Maxx and Culla Maxx. I had a problem with the Culla's inner poles, specifically the back wall pole as it was nearly impossible to insert the pole, support (Viki) showed me a trick she's been using. She sent me a personal video. It was a very out-of-the-box thinking however when I tried her method I shaved off a chunk of material because the fit was very tight for me. Viki asked if I wanted a new pole that was slightly shorter but it was with a shipping fee to Sweden for €17. I just cut the pole by 2,5cm and that fit perfectly. Viki said 'You know what, I'll send you the pole anyway without charge'. It's to be 2cm shorter than 110cm originally. Awesome girl and her voice is nice to listen to lol.
Reply from Crua OutdoorsApr 5, 2024
Hi Simon, We are glad to hear, that we could help you out! :) Enjoy Camping, CRUA Team
