Great
Based on 205 reviews
CubeBik4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Everyone Has Their Own Story!CubeBik is a personalized online gift shop brand for Family, Friends, Couples, Travel & Pet Lovers. Our team specializes in creating unique & awesome designs, as well as offering a wide range of customized products: Apparel, Drinkware, Canvas, Poster, Blanket, Headwear, Pillow, Flag, Home Decoration & Living, and More... We’re here to bring the best personalized gifts and outstanding services to our happy customers!Read more about Our Brand Story here
CubeBik (cubebik.com) has 205 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
205 approved reviews, newest moderated first
Ryan “Nodieza” S.
Ran into a few shipping snags but they did everything in their power to get me the correct item as quickly as possible.
Reply from CubeBikMar 6, 2023
Hi Ryan, We're relieved to hear that your replacement arrived safely and on time. We hope to serve you again in the near future. Regards, CubeBik LLC.
Krister L.
There was a problem with my order, but after contacting the support, I got a fantastic help and a new item delivered at no charge. I am very grateful for the service.
Reply from CubeBikDec 29, 2022
Hi Krister, We appreciate that you gave CubeBik an opportunity to correct our mistake. Thank you for your patience while we waited for the new items. We're glad that you love them! We hope to serve you again soon. Regards, CubeBik LLC.
Diane W.
Excellent customer service. My rug was beautiful and I'm very happy.
Reply from CubeBikDec 21, 2022
Hi Diane, We're relieved that your order arrived on time, especially during this busy season. We hope to have the opportunity to serve you again soon. Merry Christmas! Regards, CubeBik LLC.
Keenan P.
Cubebix went above and beyond to make sure I received my order on time for Christmas. It ended up being a custom order and even though they didn't have to they accommodated my request. I would recommend Cubebix to anyone looking for a unique gift and I will definitely use them again in the future. I can't say enough good things about their customer service....an all round great experience. Thanks to cubebix my girlfriend is going to be surprised and delighted on Christmas day. Keenan
Reply from CubeBikDec 19, 2022
Hi Keenan, We're glad you love the canvas, and we hope your girlfriend does as well! We hope to have the opportunity to serve you again soon. Merry Christmas! Regards, CubeBik LLC.
Sally Dunn T.
I was worried I’d waited too late to get my welcome mat. When I asked about delivery, they flagged the order and kept me updated. It arrived on time and it looks great!
Reply from CubeBikDec 13, 2022
Hello Sally, We're relieved that your order arrived on time, especially during this busy season, and we hope you enjoy it! If you require any additional assistance, please contact us at any time at [email protected]. We hope to serve you again in the near future! Regards, CubeBik LLC.
Roma H.
Love the mug. I'm excited to give it to the recipient for Christmas.
Reply from CubeBikNov 18, 2022
Hi Roma, We're glad you love the mug, and we hope your loved one does as well! If you require any additional assistance, please contact us at [email protected] at any time. We hope to have the opportunity to serve you again soon! Regards, CubeBik LLC.
Shannon S.
The writing on the tumbler was a bit blurry and not as sharp as depicted in the pictures online. That was disappointing. Otherwise, it will be a fun gift for my son.
Reply from CubeBikNov 18, 2022
Hello Shannon Schmitz, We value your feedback and strive to provide you with the best possible customer experience. Regarding the production quality, we understand your dissatisfaction with the order and want to assure you that our Customer Happiness Team is reviewing this issue and will contact you soon for further assistance. Please respond to our support email and provide us with an image of the received product so that we can better understand the issue and assist you. Thank you for your understanding. Sincerely, CubeBik LLC.
Paul H.
Spending extra for express delivery not delivered in the time stated. The vinyl material is not of a wrap quality but is more a very cheap shelving contact paper; the picture was clear, but product surface came scratched, had many kinks, two cracks or cuts and colors were coming off on microfiber cloth during install. Had a professional vehicle wrap installer do the install. I'm very disappointed in this product. Been advised to remove within six weeks to avoid extensive time and expense if it gets to baked on. Would not recommend buying this product. After posting this review and their shipping response which was lame. I was offered a full refund if I would pull my review. Said I would take the refund but wouldn't promise to remove review. Never had any followup from Queenie in Customer Happiness Department !!?? 12/9/2022 I was contacted again by Queenie a short time ago. I was told there had been misdirection in our email communications, but after seeing my second post on Trust Pilot I was recontacted. After providing some additional information and a picture of the damage. Queenie had a full refund processed along with an apology from the company. I was told they want to please their customers and provide quality products. I appreciate their customer service "Queenie" who did right by me as did Trust Pilot, THANK YOU
Reply from CubeBikNov 2, 2022
Hello Paul Hendrickson, We sincerely apologize for all the inconvenience caused. This is not the kind of experience we want you to have with us. Regarding your expedited order, we see that you placed the order on Oct 10th and the package arrives on Oct 20th. Our orders typically require 3-5 working days of production before shipping. Then, Expedited shipping takes 3-8 business days. Therefore, we believe it arrived on time as stated on the shipping information page. Regarding the production quality, we understand your frustration with this situation and want to assure you that our Customer Happiness Team is reviewing this issue and will contact you soon for further assistance. Customer satisfaction has always been our top priority. Thank you for your understanding. Sincerely, CubeBik LLC.
