DAVID KINDReviews of davidkind.com

very slow response time

I appreciate being able to try on frames before buying them. I have a very small face and finding frames that fit without looking like they belong on a 9 year old is quite difficult. I was able to find frames that work and received the glasses in a timely manner. They fit great and I can see much better now!

Very nice process. Excellent glasses.

Beautifully-crafted glasses that hold up well over the years! Communication and service is always speedy and clear. I've purchased two frames so far and am sure I'll get more.

Outstanding speed from order to delivery. Glasses were exactly as shown. Fit was just a bit off, nothing I couldn’t adjust on my own though. Overall, tremendously satisfied, this is my second pair of Kind’s. I regularly get compliments on the glasses.

Great customer service. Had a broken pair of glasses (my fault) and they helped me repair them for free. Very responsive, very friendly.

Everything was quick and easy to maneuver through the step. When I needed help the got back to me promptly and I live my glasses. I was out last night and took them off to read a menu and left them on a window sill. Luckily I went back to the restaurant and they were there. I was so relieved since I just got them and really liked them.

I wish I had better understanding on what is going on with David Kind! I absolutely love the look and feel of both pairs (Finn and Roman) I’ve purchased over the past few years… but something has changed with customer service and responsiveness within the last year! The temple on Finn unexpectedly broke one morning and I inquired after warranty (advertised as 10 yr) or repair. Roman could use a tune up too. I received a response saying that they are no longer doing refurbishing/tuneups, but could send me a replacement temple piece for $50. I said yes please and asked for more details on what the warranty actually covers…. And no response. I’ve emailed several times since and have received no reply. Genuinely confused as to what is going on! There is nothing on their website saying to expect delays in response, or that they are short staffed, or closing the business. I was hoping for this to be my last stop for eyewear, and am actually quite disappointed that seems to not be possible at this point.