DAVID KINDReviews of davidkind.com

My prescription is incorrect and customer service has yet to reply.

I bought my last 2 frames from D/K, and I told everyone it was a 5+ star experience; however, this most recent experience is disappointing. There were long delays in communications, and my 2 recent messages have been unanswered for 2 weeks. I want to be a life-long D/K customer, and I'll always cheer for D/K success; however, I can't give a strong rating this time around.

It took almost two months to receive my glasses. I emailed customer service around 10 times during that time, and only received 2-3 responses, and those only after several days. I never received confirmation emails or updates without asking several times. When the glasses arrived, they were extremely low quality—I’ve paid $20 for better glasses. I returned them, following the companies instructions, but have yet to receive my refund or any email update. In fact, the survey is the first automated message I’ve received from the company since I placed my order. Absolutely atrocious customer service.

I’m convinced this is a scam. I placed an order over a month ago. When I checked out, they said someone would be in touch to get my prescription. No one did. I emailed several times and it still took weeks to get a reply. They said my information was incomplete, so I provided the info they requested, then crickets again. After a few weeks, I emailed asking for a refund and they said my glasses were shipping and I’d receive a tracking number. I never received a tracking number or any update, and my request for a refund was completely ignored. Don’t do business with these people.

Was sent defective glasses and the solution was to bring to a optician to fix. Customer service took days to respond and my insurance claim request was never processed.

David kind makes a solid pair of specs, great support from Sami as always!

I have been unable to get through to to anyone to Return/exchange the glasses I bought. I did get to speak to Sami on 8-25-23 and I sent her 2 emails but have not heard back from anyone. I asked her to please send me a paid return label for order #13641 and requested that she send me 3 more pairs of glasses to try. I have a very narrow face, so size is difficult to find. I am a return customer since 2019. please have someone call me... 813-601-7377 thanks cheryl

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