Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Bradley
By far the best customer service I've experienced. Also setting up new account was super fast amd safe. Easy app access as well. 5/5 stars in KY book.
Reply from Desert Financial Credit UnionMay 20, 2025
We're happy to hear that you had such a positive experience with our customer service and account setup. We appreciate your feedback on our app access as well!
Keiosha
So far I love this bank so complaints
Reply from Desert Financial Credit UnionMay 20, 2025
Thanks for sharing your positive experience with us so far, Keiosha!
Rogelio
There fast and kind teller
Reply from Desert Financial Credit UnionMay 19, 2025
We are delighted you received friendly, fast service, Rogelio! Thanks for sharing your feedback with us.
Anthony R.
Great customer service and helpful associates!
Reply from Desert Financial Credit UnionMay 16, 2025
We appreciate your kind words and are thrilled to hear about your positive experience with our team, Anthony!
Magenta M.
The people there are very helpful and treat you like a person not just an account. This has to be the best bank experience I've had in my 53 years of life.
Reply from Desert Financial Credit UnionMay 14, 2025
Thanks for the review, Magenta! We are thrilled to hear about your positive experience. It's wonderful to know you felt valued and cared for during your visit.
Kelly
Easy portal access
Reply from Desert Financial Credit UnionMay 14, 2025
Thanks for sharing your feedback with us, Kelly! We're glad to hear that you found the portal to be easy to access.
Dean D.
May 13, 2025 • @Dean_dilworth I wish there was a way to give a negative star after the service I received from this institution. Firstly, I refinanced a loan with a much better institution at 2% less interest. The bank that refinanced my loan requested a payoff multiple times. They were told I would have to be on the line to authorize this. Really, come on. So we make the call. The person who answered was Brandon. He asked for my name, date of birth, social security number, and driver's license. He then said I would need to come in to prove I am male! The audacity of that statement. I asked, 'Exactly how would you like me to prove this?' He then states that Desert Financial takes security very seriously and that I am misunderstanding the situation. He adds that my voice does not match what he expects of a male voice. Firstly, that is something you should never say. The representative from my new bank tells Brandon that he is speaking to Mr. D and admonishes him for addressing me incorrectly. We then asked for a manager. Said manager left us on hold for 26 minutes. He introduces himself as Julian and supports Brandon's behavior. After 45 minutes of feeling insulted, we finally obtained the payoff information. I will be closing my accounts with Desert Financial by the 23rd and will never do business with them again due to their bigotry. It is unacceptable for any business to behave in this manner. I was made to feel inferior. My tone of voice is due to a very traumatic incident from my early youth that caused multiple surgeries and scars. Brandon and Julian, you need to do better
Reply from Desert Financial Credit UnionMay 16, 2025
We understand your frustration and deeply apologize for the experience you had with our representatives. We strive to provide a respectful and inclusive environment for all our members, and it is clear that we fell short of that standard in your case. We take your feedback very seriously and will use it to improve our training and procedures. We are committed to ensuring that all our employees are equipped to handle interactions with sensitivity and professionalism. We are truly sorry for the distress this incident caused you and appreciate you bringing it to our attention.
David B.
To steal a quote, “Banking made easy”. We set up and got added to a couple accounts, the process was easy and they helped setup the online banking app.
Reply from Desert Financial Credit UnionMay 14, 2025
Thank you for your kind words! We are delighted to hear that you found our banking services easy to use and that our team was helpful in setting up your accounts and online banking.
