Excellent
Based on 344 reviews
Desert Financial Credit Union4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Rosa
I love the personalized service at get at Desert Financial.
Reply from Desert Financial Credit UnionFeb 24, 2026
We're happy to hear that you appreciate the personalized service that we provide. Thank you for your positive feedback and for being a member, Rosa!
frank M.
Easy to work with fast and understanding very professional beats a regular bank for sure.
Reply from Desert Financial Credit UnionFeb 24, 2026
We're glad you found our team easy to work with and professional. Thank you for your positive feedback; we appreciate it greatly!
Niki G.
Needed a CU closer to my house since I moved and I had a great experience with opening a new checking, savings, and credit card account with Desert Financial.
Reply from Desert Financial Credit UnionFeb 24, 2026
We're happy to hear that opening your new accounts with us was a great experience and that we could meet your needs after your move. Thank you!
customer
Johnathan and other Desert Financial showed great respect, attention to our needs, courtesy and professionalism helping us to het Home Equity Line of Credit!!! Thankbyou, Desert Financial!!!
Reply from Desert Financial Credit UnionFeb 17, 2026
We're happy to hear that you had a positive experience and that we met your needs with courtesy and professionalism. Thanks for the 5-star review!
Carol F.
We are new to the area and we first had a different credit union, but we were really happy with them. They just didn’t have the service we were used to from our previous home of 35 years. We switched to Desert Financial and couldn’t be HAPPIER!! I feel seen and it like the credit union I used to have for 35 years!! Danielle took care of us and she was wonderful to work with. She helped us in getting everything switched over…automatic payments and deposits. Thank you Danielle!!
Reply from Desert Financial Credit UnionJan 29, 2026
We're so happy to hear that your transition to our services has been seamless. It's great to know you feel valued and that the service is what you were looking for. We appreciate your feedback and are glad we could assist with your financial needs.
customer
Kevin took care of all my needs and was genuinely concerned about my thoughts and what I wanted.
Reply from Desert Financial Credit UnionJan 28, 2026
We're thrilled to hear that! Thanks for the 5-star review.
Raymond B.
Great costumer service, direct with the questions I asked just all around great help thank you
Reply from Desert Financial Credit UnionJan 28, 2026
Woohoo! Thanks for sharing your experience with us, Raymond! We're glad we could help.
Eric A.
I can't even get into my account through the app or the website even after visiting a branch and showing proof of identity and waiting. I feel like this was so much work just to open a new account.
Reply from Desert Financial Credit UnionFeb 5, 2026
We're sorry to hear that you're having trouble accessing your account after visiting a branch. If you're still having this issue, please give us a call at (602) 433-7000 so we can help.
