JFox
Label ruined from black envelope.
If it weren't for someone from Designer Dram who put the black envelope under the ribbon during the shipping process, I would easily give this a solid 5 stars. However, since the black envelope was placed UNDER the ribbon when it was shipped to me, I know have the black coloring from the envelope that had rubbed onto the label of the bottle during the shipping process... Wouldn't be a big issue if the card was placed outside of the box for shipping or if the envelope was just simply not placed under the ribbon. Unfortunately, this was supposed to be a retirement gift for my boss... With shipping delays across the country there's now ZERO time left to figure out a solution on my end.
Reply from Designer DramFeb 25, 2022
We are so sorry to hear about your experience. We have never had this issue before and sincerely apologize for the inconvenience that this has caused you. Our team will be in touch with you shortly to better understand what went wrong and to see if there are any steps we can take to rectify the situation.