Designer DramReviews of designerdram.com

Reply from Designer DramJun 15, 2023

Thank you for your review and for being a repeat customer. We are sorry to hear that your box was damaged - this does sometimes occurs during the shipping process. If this does occur in the future, please feel free to reach out to our team at [email protected] and we will see what we can do to resolve the issue. Please let us know if we can be of further assistance and we hope that you have a wonderful day!

Reply from Designer DramDec 24, 2022

Thank you for your review! We are thrilled to hear that you loved your bottle and whiskey. The component of the label that you're referring to is "American Straight Whiskey" is actually tied to the TTB's approval of our product and is thus something that we unfortunately can not change. This is the one of the reasons we include an insert with your specific whiskey recipe with your Designer Dram, so that you know all the components of your Designer Dram! Please feel free to reach out to us at any time at [email protected] if we can be of further assistance.

Reply from Designer DramJul 21, 2022

Thank you for your feedback. We see that you created a wheated whiskey, with some bourbon and barley rye. We expect that this whiskey will have a ton of sweetness with some subtle hints of spice and oak. As we mention on our site, everyone has a unique palate - this is why we offer so many ways to select your barrels and our distilling team is always on hand to assist customers in creating the perfect whiskey for their palates. We will reach out to you shortly to better understand what was off about your whiskey.

Reply from Designer DramJun 3, 2022

Thank you for your review and feedback. We are sorry to hear that you did not enjoy your Designer Dram. We noticed that you purchased a high proof whiskey and this can often result in burning sensation depending on the alcohol content of the whiskeys that you typically drink (https://designerdram.com/what-makes-whiskey-smooth-what-makes-it-burn/) In terms of the flavors of your whiskey, we are not quite sure what your preferences are but we noted that you created a wheated bourbon with a hint of rye. Our distilling team is always on hand at [email protected] to work with customers to choose the perfect whiskey combinations for their palates. Once again, we’re sorry you didn’t enjoy your experience. If you have any questions, we are always happy and available to answer them at [email protected].

Reply from Designer DramApr 22, 2022

Hi William, Thank you for your review and feedback. We understand your desire to have an engraved decanter, though our entire process clearly shows that we provide a bottle of custom whiskey in a decanter with a custom label. Our master distiller creates each custom whiskey by the bottle using our premium high-age barrels and our expert design team creates each label from scratch (we see that you received a label review on April 4). With that said, we have had customers that have gone on to get their decanters etched and since we use a premium decanter the glass is very thick and can withstand deep engraving if you would like to get it engraved in the future. We hope that you love your "Lions Not Sheep" premium blend!