Di Bruno Bros. Reviews | Read Customer Reviews of dibruno.com

Di Bruno Bros. Reviews | Read Customer Reviews of dibruno.com

Di Bruno Bros reviews

Showing 4 reviews with 1 star · Clear filters

Chad G.
Sep 4, 2026
Shipment was Damaged missing items
Shipment was Damaged, they forgot to back the entire basket. Absolute disaster..will never order again
Reply from Di Bruno Bros.Sep 4, 2026
Hi Chad, I’m so sorry to hear about the condition of your shipment. I completely understand your frustration, especially if the entire basket was not properly packed. Could you please share a few photos of the damaged shipment and the packaging? Once we receive the images, we can arrange a replacement for you. We sincerely apologize for the disappointment and inconvenience. Best, Annie
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James J.
Aug 3, 2026
I ordered 4- 8OZ sliced pks of cooper…
I ordered 4- 8OZ sliced pks of cooper cheese. The pkg arrived with every pkg inside melted together so badly I couldn't separate the slices for sandwiches. The ice packs were fully melted as well. During the summer I suggest wax paper separating each slice. Also shipping container could be Styrofoam.
Reply from Di Bruno Bros.Aug 4, 2026
Hi James, Thank you for taking the time to share your feedback. We appreciate your suggestions regarding the packaging and will be sure to pass them along to our fulfillment team for review. We're sorry to hear about the condition of the cheese. If it arrived melted or is no longer usable, we'd be happy to send a replacement. Just let us know, and we'll be glad to take care of it for you. Thank you, and we look forward to hearing from you! Regards, Annie
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Anne K.
Jul 8, 2026
Great customer service
Great customer service! Quick order delivery and products too good to describe!
Reply from Di Bruno Bros.Jul 8, 2026
Hi Anne, Thank you so much for your kind words! We're thrilled to hear you had a great experience with both our service and our products. We truly appreciate your support and look forward to serving you again soon! Best, Annie
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Curtis C.
May 11, 2026
The unapproved product substitution was…
The unapproved product substitution was not acceptable.
Reply from Di Bruno Bros.Jun 4, 2026
Hi Curtis, Thank you for your feedback—we’re very sorry to hear about your experience. An unapproved substitution is not the standard we aim to deliver, and we completely understand your frustration. Our team will be reaching out to you directly to learn more and make this right. We appreciate you bringing this to our attention and the opportunity to address it. Sincerely, The Di Bruno Bros. Team 🧀
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