DigiCert, Inc.Reviews of digicert.com

The support person was extremely helpful to get me through the process.

I recently was having trouble validating a custom domain with an azure static web app. I reached out to digicert as a last resort and I am so thankful that I did. I was able to reach someone immediately who was able to resolve my issue. Days of troubleshooting taken care of in a few minutes like magic. It was amazing service.

all good so far

Fast help in Live Chat!

Dreadful, absolutely the most incompetent company out there and if you want a certificate, don't go to this shower of jokers. We have been trying to renew a certificate for 3 weeks and they just seem incapable of getting anything right, from the pricing on quotes to the billing address to crediting the units to the portal so we can renew. Breathtakingly amateur and really don't go near these clowns, hopeless.

Excellent support, great job.

A truly exception technical support experience with Nate today at DigiCert. He handled my technical issues confidently and with extensive knowledge of the issues regarding installation of Certificates. It was a refreshing experience in the world of often not-so-helpful support experiences to be had out there. Again, a really great experience and glad that DigiCert is dedicated to providing a quality level of support.

I have been a DigiCert customer for a long time, managing multiple certificates and an account of significant value. However, my recent experience with their Account Management team has been extremely disappointing. I reached out with a simple request regarding my account assignment, and despite multiple follow-ups over several days, my emails have been completely ignored. Even after escalating the issue through their official platform and contacting their sales department, I have received no response at all. This lack of communication is unacceptable, especially given the importance of SSL certificates and the urgency of renewals. A company of this size should provide reliable and responsive support, but my experience has been the opposite. If they cannot manage basic customer inquiries, I seriously question their reliability in handling more critical issues. Very disappointed with this service.