DigiCert, Inc.Reviews of digicert.com

Company has gone through a lot of changes the past two years, but the one steady constant is their service and execution. They bend over backwards for people.

Despite sending several emails to the sales team to renew our certificate, I have not received a single response. They are simply ignoring customers. Terrible experience and will do my best to stay away.

Was able to order and install my SSL certificate all in the same day to avoid my website going down. I am technical but don’t do certificate installs often. Support was quick to help me with the one problem I had due to my mismatching key.

This company is very poor at communication and customer service. use another supplier

They keep sending an OTP code to my email, but when I enter it, it comes back as incorrect. Tried calling cust service. If you're not a premium member, and don't have a pin, you have to use email or live chat. Tried live chat (nothing live there) and it just kept saying that I need to sync the time on my settings. Since this is an issue, how about fixing it on your end? Very frustrated. Spent 2 hours just trying to get into our account. I really loathe this company.

Validation was a nightmare. They kept trying to call me from an IP phone, overseas. My cell phone company blocked them, thinking they were spam. Technical support kept sending me form letters that I had an invalid phone number. That is not true, as I receive international phone calls, regularly. Companies keep cutting costs by using low quality communications systems. It's not working and it drives people nuts. I was on the phone, on hold, for three days, for a task that should have taken a few minutes. It was finally approved. They called me from a landline and it worked...yet they keep sending me emails that they need a verification call. Really strange. I will admit that every person I spoke with was polite/likeable, but their internal systems are a mess.

Horrible experience with phone representatives misleading me into a service that clearly wouldn’t work

Bait-and-switch pricing. At our first annual renewal, our EV certificate/keylocker price increased from $800/year to $6800 a year because they now charge per signature.