Great
Based on 482 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DigiCert's TLS/SSL Certificate solutions brings cutting-edge features that protect websites against known and future threats with a comprehensive advanced solution to secure unlimited servers with the strongest encryption and highest authentication available. DigiCert Inc. is a US-based technology company focused on digital security and headquartered in Lehi, Utah with international offices in Australia, Ireland, Japan, South Africa, Switzerland and United Kingdom.
DigiCert, Inc. (digicert.com) has 482 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
482 approved reviews, newest moderated first
Tom H.
They tried to upsell to something our client didn't need, and then we went through a bunch of emails that were completely unnecessary rather than just letting us make the purchase. We'll be going elsewhere - they're a waste of time.
ALPAY T.
Absolute time wasters! Totally unaware of local laws! Denied my UK business an SSL certificate just because we are not registered at companies house. Ordinary partnerships do not need to be registered at companies house. But they didn’t listen to any of my emails trying to explain this. They basically say: you can not get an SSL certificate unless you are LTD company! Terrible experience. Stay clear! Now I need to fight to get a refund! Terrible experience.
Micah D.
Horrible experience.. They activated OTP without our approuval.. They kept me on the phone for almost an our to be able to delete the OTP information they added and add our own. During that one hour, I installed Let's Encrypt on the server in question and got it working for free.. They are losing a customer.
Venessa R.
The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.
Marc C.
unhelpful standard emails all the time, their "support" feels like talking to ChatGPT 0.1alpha. Horribly frustrating.
Nox
I had a very disappointing experience with Digicert. After waiting over a month to get my certificate approved, I was informed that my business had to be in existence for at least three years to qualify. This information should have been communicated clearly and timely from the beginning to avoid wasting time and resources. The lack of transparency and delay in communication left me very dissatisfied with their service. I hope you can improve these aspects to provide a more efficient experience for your customers.
customer
For me it's not worth the hassle! It was the worst on-boarding experiences I have had in a long time. They try to make you contact some platforms I had never heard of before to update information like your phone number. It's 2023 and there are official business registration sites like companies house in the UK, just so you know DigiCert team. Maybe they should check their documentation of platforms that they can trust rather than trying to make the customer update some information on some private websites. Who even thought a phone number is a great way to validate a business? So many things were strange about it all that I got my order cancelled and refunded.
J M.
Certificate validation is a disaster! They found some 10 year old (non existing) telephone number of our company in some public company listing and they keep phoning that number for the validation call, even tough we gave them the correct (current) number when signing up with them (Duh!) Which is also on our websites contact us form (Duh!) and on Google my Business (Duh!).etc. Stay far away from this company. Waste of time, energy and money.
