DigiCert, Inc.Reviews of digicert.com

I was an admin for a Utah university's office of IT that used DigiCert for our digital certificates. Anytime we had an outage related to our certs they were there to help and quickly resolved the issue.

I have ordered an S/Mime certificate from DigiCert. In order to be able to carry out the validation, a CertCentral account was set up. I have not heard anything more from this company. They are neither interested in the customer nor in his order. After 8 days I cancelled the whole thing, no validation team ever got in touch with me to even carry out the order. Automated orders work. But as soon as someone has to do something, everything falls apart. Never again.

My company has ordered SSL's from Digicert for 10 years through the same account. This year I renewed our Digicert code signing certificate on March 8, 2023. The certificate expires on March 31 and despite my over 20 chat sessions, setting up a time for them to call me (and they didn't) finally on April 5 they tell me they decided they won't issue a code signing certificate to my business and I need to purchase it from someone else. Last month Digicert issued my company a SSL for our website, but won't explain why they won't issue a code signing certificate. Digicert never emailed me when my website SSL expired. It seems they are failing big time lately. I first purchased a Digicert certificate for the same US based company through the same Digicert account on August 26, 2013. But won't be buying anything from Digicert again.

DigiCert doesn't have 24/7 Support, they double charged me $788 for an EV Code Signing certificate, the certificate failed to validate and they won't offer a refund for the legitimate order or the double charged order. Will have to contact my bank to charge back the transaction. Avoid DigiCert at all costs, this company is terrible.

Response is subpar. I guess subscription expires in the middle of 2024, then they have nothing to worry about.

The products are very confusing and hard to use when they work at all. They are not backward compatible to much extent. Prone to failure as well. Further, technical support is very poor. The few times when I was talking to them I either had someone that I could not understand at all or the connection was broken. Not a good setup.

I ordered a code signing certificate after lunch. A very polite lady called me less than an hour later to verify my company information. It took merely four hours to get my certificate, and I see they have validated it thouroughly. Also, I could generate and download using Chrome, I didn't have to resort to IE or IE compatibility mode in Edge. Compared to my previous vendor, who failed to validate for three weeks and use all the obsolete technology, this was totally worth the cost.

Truly terrible customer service. Having been an EV Signing certificate customer for a few years, the experience with Digicert has been terrible. The pricing for our first 3 years was competitive, a few hundreds dollars - great! However, when we came up for renewal, suddenly the price of a single year was triple the cost of our initial 3 years. This is how they get you, they know its painful to switch certificates, so they have you over a barrel come renewal time. Our "account manager" was not helpful either, offering a 30% discount on a single year and acting as though this was an amazing deal. A third of the time for double the cost, incredible. Upon telling our accunt manager that a 30% discount didn't come close to being competitive, the reply was "Understood." Abysmal.