DigiCert, Inc.Reviews of digicert.com

They were helpful renewing our certificate. Now, it has been renewed for 5 years, and their support suddenly does not reply back. Consider that before purchasing your next product from DigiCert.

CEO words: "SECURITY IS EASY WHEN YOU PUT PEOPLE FIRST We focus on the person behind every secure transaction. Initially, DigiCert was founded out of frustration. Digital security shouldn’t be difficult. It should relieve worry, not cause it. And yet something as simple as buying a certificate was so often a painful, time-consuming and frustrating slog through technical jargon and phone-trees. We knew there had to be a better way. So we built it. And then we kept building, always keeping our focus on how our work could help real people solve real problems." CertiSign, their Brazilian branch, is doing precisely the opposite.

Have been a customer for more than 5 years. Ordered and paid for my cert on Friday 1st July with 6 days before expiry. Sent mails to chase the order. Nothing. 3 hours before expiry they tried to phone a landline that we had discontinued during Covid. Everything else confirmed. Wanted a letter from my Auditors @ 10pm. One Google search for another option, SSL Cert Paid for, validated and installed before expiry for $19.00 compared to their $400.00. Horrible experience!

No Support My previous website SSL orders went fine if a bit slow. Then I ordered Document Signing - Organization from DigiCert. Slow again, but the certificate was issued. Getting installation support was impossible. Chat never works. I wrote 3 separate email requests over a few months, only 1st one was acknowledged, but no response was ever received. I reached out to the sales rep listed on the account. He was surprised that the support was not responding but gracefully suggested reaching out to AR and requesting a refund. Which I did but didn't get a response again. Finally, I filed a chargeback which they did have the resources to fight and win. Taking my other SSL business elsewhere is my only recourse. *** UPDATE (08/15/2022): I received an invite from Trustpilot to share more info, but the the time I came back from vacation, the invite has expired; if you are still interested, please reach out to me directly

Horrible. - they are confused - they are careless - they do NOT respond to emails consistently I ordered code signing cert March 9, still do not have. Numerous emails from all over the world, conflicting info. Finally did the verification call, was told all was good. Nope. Got an email saying that they sent approval email, I say I didn't get it. I finally got them to check spelling on email - it was wrong. Now I need to verify again. Here is most annoying thing: they tell me that the email in the ORDER is wrong. Yet I have 20+ emails from them. Then they said that one of the emails in the order is wrong. That is untrue - I sent the order to them showing correct email for both organization & verifier. Amazing: someone changed the email to be correct. Without me proving anything about who I am etc. Now I am all verified. How incredibly insecure is that process???? I will never use them again.

I love DigiCert! They made securing my site easy. My customers are shopping more than ever know the information they provide is safe and secure.

Do not use this company for code signing certificates. They want you to use either Internet Explorer or an old version of FireFox (that they supply) to generate and install their certificates. They inexplicably claim that this is "industry standard practice". Somehow I find it hard to believe that you need to use a browser that doesn't work on newer versions of Windows 10/11 or install an unsecure copy of FireFox to install a secure certificate. Support is useless. Its all canned responses as if the "human" at the other end doesn't really understand the issue. Both times I contacted support they had no idea about the requirements of their own CSR's. Give this company a HARD PASS - especially because they are one of the most expensive providers out there. I have written Microsoft to suggest that they remove them from their list of recommended code cert vendors.

Nicht wirklich überzeugt da anscheinend einfach ohne irgendwelche Antworten Überprüfungen ihrer Lizenzenabgelehnt werden. Möglicherweise da Änderungen vorgenommen werden oder vorgenommen wurden.