Direct BrandReviews of direct-brand.com

Appliances & Electronics
Manchaug Mills, 9 Main Street #4A, Sutton, Massachusetts

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4.4

Great

Based on 309 reviews

Direct Brand4.4

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Direct Brand

Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!

Direct Brand (direct-brand.com) has 309 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: direct-brand.com
Website: direct-brand.com
Category: Appliances & Electronics
Location: Sutton, Massachusetts
Listed on Folks Told: 2026

Direct Brand reviews

309 approved reviews, newest moderated first

Lawrence B.
Jul 11, 2022
Parts shipped very quick!
Parts shipped very quick and had me up and running in a few days
Denny H.
Jul 10, 2022
Working great
My furnace motor went out and on a Holiday weekend. If that's not bad enough it also runs my AC unit. Ordered a new motor from Direct Brand and it was here overnight, after the weekend and Holiday was over. I had it up and running in about 45 minutes.
Timmysfixit
Jul 6, 2022
Fast and easy ordering
Fast and easy ordering
Phillip R.
Jul 4, 2022
Perfect part and perfect fit
Perfect part and perfect fit. Shipped very quickly.
C&C
Jun 26, 2022
Great shopping experience
Great shopping experience
Louie H.
Jun 23, 2022
Excellent price and product
Excellent price and product
Ryan
Jun 6, 2022
Ordered a part that I verified with the…
Ordered a part that I verified with the company they had in stock. One hour later the order is cancelled by the company advising the item is not expected to arrive at their facility for another 7 weeks.
Reply from Direct BrandJun 9, 2022
Hi Ryan, When I spoke with you this part appeared to be in stock with our supplier. I later found out that it was our of stock with extended lead time and you were immediately refunded. I apologize for the inconvenience. Let me know if we can be of further assistance. Matt
B. M.
Jun 4, 2022
water heater igniter
The correct part at a good price. What else can I say.

Direct BrandReviews of direct-brand.com

Rating breakdown

What customers rate

About Direct Brand

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Direct BrandReviews of direct-brand.com

Rating breakdown

What customers rate

Direct Brand reviews

Parts shipped very quick!

Working great

Fast and easy ordering

Perfect part and perfect fit

Great shopping experience

Excellent price and product

Ordered a part that I verified with the…

water heater igniter

About Direct Brand

More in Appliances & Electronics, Massachusetts

Owl Labs

HOBO Data Loggers & InTemp Monitoring Solutions

Yale Appliance

Zoom Telephonics

Direct Brand reviews

Parts shipped very quick!

Working great

Fast and easy ordering

Perfect part and perfect fit

Great shopping experience

Excellent price and product

Ordered a part that I verified with the…

water heater igniter