Direct BrandReviews of direct-brand.com

Thanks for great customer service!

Excellent service and very fast. Would highly recommend this service.

Product was exactly what I ordered. Friendly staff. Great on prices!!

I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦 I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖 I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪 It works as advertised. I should order another one and keep it as a backup.

I have been trying to reach direct brand for weeks. Every time I try to send an email, it comes back as undeliverable. The customer service is lacking hugely. Update. I did receive a return label, returned the item. And received a refund. BUT, the email address they give you is still not valid. Thankfully I DID receive my refund. But I was never able to actually speak to someone in customer service.

Right part, best price, delivered quickly!

I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my order immediately and I am very pleased to use this business and recommend to others. Joseph Outer Cape Home Watch Provincetown MA

I received the wrong part!