Direct BrandReviews of direct-brand.com

Appliances & Electronics
Manchaug Mills, 9 Main Street #4A, Sutton, Massachusetts

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4.4

Great

Based on 309 reviews

Direct Brand4.4

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Direct Brand

Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!

Direct Brand (direct-brand.com) has 309 customer reviews on Folks Told, with an average rating of 4.4 out of 5.

Also known as: direct-brand.com
Website: direct-brand.com
Category: Appliances & Electronics
Location: Sutton, Massachusetts
Listed on Folks Told: 2026

Direct Brand reviews

309 approved reviews, newest moderated first

Sylvain B.
Feb 13, 2022
Quick and effective shipping
Quick and effective shipping
mark D.
Feb 3, 2022
first time ive ordered from…
first time ive ordered from DirectBrand, part showed up sooner than expected and it was the correct part. what more can i ask for.
Jeremy E.
Feb 1, 2022
Good price but the fan won't get out of…
Good price but the fan won't get out of low speed. If we weren't getting a blizzard this week I would send it back
Reply from Direct BrandFeb 3, 2022
Hi Jeremy, Did you try to reach out to us regarding this? I haven't seen any messages from you. We could have had this squared away for you almost immediately as this part is stocked somewhat close to your location. Let me know if we can be of further assistance. Matt
Michael C.
Jan 18, 2022
Best prices for Enviro Pellet Stove…
Best prices for Enviro Pellet Stove parts. Fast shipping, well packaged, i will be doing business with Direct Brand again, thank you….
John C.
Jan 15, 2022
Outstanding service…
Waiting for the status of my RMA before I upgrade tour review Just received the refund, Great place to work with, couldn't be happier!!
Steve
Jan 3, 2022
Helped me order the right part
Helped me order the right part. Thank you
Steve B.
Jan 3, 2022
Igniter works great!
Igniter works great!
BARAK S.
Dec 4, 2021
They sent me the wrong part and will…
They sent me the wrong part and will not let me return it. So I just lost $62.00.
Reply from Direct BrandDec 9, 2021
Hello, We believe that you ordered the wrong part and at no point were you told you couldn't return this. You were sent a return label on Friday Dec 3. Please check your junk/spam folder if you do not see it.

Direct BrandReviews of direct-brand.com

Rating breakdown

What customers rate

About Direct Brand

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Direct BrandReviews of direct-brand.com

Rating breakdown

What customers rate

Direct Brand reviews

Quick and effective shipping

first time ive ordered from…

Good price but the fan won't get out of…

Best prices for Enviro Pellet Stove…

Outstanding service…

Helped me order the right part

Igniter works great!

They sent me the wrong part and will…

About Direct Brand

More in Appliances & Electronics, Massachusetts

Owl Labs

HOBO Data Loggers & InTemp Monitoring Solutions

Yale Appliance

Zoom Telephonics

Direct Brand reviews

Quick and effective shipping

first time ive ordered from…

Good price but the fan won't get out of…

Best prices for Enviro Pellet Stove…

Outstanding service…

Helped me order the right part

Igniter works great!

They sent me the wrong part and will…