DnacompleteReviews of dnacomplete.com

1 year.....and I received my results. Submitted Apr 2025, results received March 2026. Emailed every month asking for refund, kept getting its in process but they couldn't give any specific info. Customer service is terrible. Email is only communication method. The data is very interesting, however they have no consultants to discuss results with. But who needs them, AI platforms do a great job a summarizing the info.

The company charged us $500 a test for the two of us, no results, and the only communication we get is that they don’t provide ETAs for results.

DNAComplete was recommended by ChatGPT so I did not check further. I sent a DNA sample FedEx to the address they instructed in their test kit. The delivery wasn't possible.. their support service then advised the address had 'changed' to a new address without explanation. What a complete waste of time and money (£500). I'm trying to get my money back but writing this review to hopefully deter others...please don't use them. I will update here if they refund me.

I received a full credit for $995.00 from my credit card used to pay for this company’s service. So thankful I asked for a refund after 6 months of being lied to. DNA Complete, you are thieves and I hope you never scam anyone else again.

Please read these comments and DO NOT USE THIS SERVICE. After waiting 3 months, I never received any results. I contacted the company twice and the way you can tell it's a scam is they will never give you a date or when to expect your results. They just drag you along hoping you will forget.

Like many reviewers, I have also experienced extremely long processing delays and no answers to when I can expect results. I wish I had checked this site before ordering back in August, I am at the point now where I dont believe I will ever see actual results, just excuses.

Due to some genetic-based health issues in the family, decided to take a DNA test last August (2025). I found NebulaGenomics to have some cloud, backed up by George Chruch, renowned geneticist. Little I knew I was purchasing a product from DNAcomplete. After a couple months went by with no news from the results, I started to get in touch with customer service. I didn't check trustpilot or bbb, but my experience follows many of those reported there. It has been 6 months chasing answers to simple questions: what is the status of the DNA processing? When should I expect to get back results? Customer service can't help, the phone number they shared is just a voicemail (not a human to talk with), no callback received. It feels like a scam, stay away, as far as you can.

I ordered the DNA Complete Pro Test in October 2025 for $495. DNA Complete confirmed they received my sample on 4 December 2025. At first, the customer portal showed clear processing steps and status updates. After the delay dragged on, those updates disappeared and were replaced with a generic “results are being processed” message. When I asked what happened to the tracker, support replied: “Our IT Department has removed the status tracker as part of planned update.” Removing the tracker has made it even harder to understand what is actually happening with my order. I’ve contacted support multiple times asking for a concrete update and a delivery date. I still haven’t been given any meaningful timeline. The latest responses I received (11 Jan & 11 Feb) was simply: “Thank you for reaching out please bear with us while we look into this for you.” and "We have had possession of your sample for nine weeks and six days. Once your sample meets all quality metrics, an email notification will be sent to the address on file. I was not warned about major delays at the time of purchase. I would have never bought this kit with such delay as I needed it for a health intervention, which has long passed. At this point, I just want a full refund.