DnacompleteReviews of dnacomplete.com

Rating them 1 only because there is no option for zero. They will take your money, but they won’t ever give you results back. It’s been over 6 months and nothing abd not even a follow up email or anything that would suggest they are putting in some kind of effort. I bought a 23 and me kit around Christmas and already have the results back.

SCAM! 6 months, no results and I got the runaround from customer service to keep me on the hook until the 120 days passed for me to be able to dispute the charge on my credit card.

DO NOT USE THIS COMPANY I wish I would have read the reviews first before I spent $450. Months in and still have not received my results.

Very bad I waited six months to get their stupid results, generally DNA test is only good for ancestry, don't let them fool you to think that you can get any health benefits from this test you will not,If you want do a specific test like genesight,I regret paying every cent I paid

STAY AWAY! The service is already extremely expensive, but the real problem starts after you pay. The DNA report takes far longer than advertised to be delivered. Then comes the shock: a **$450 monthly subscription** just to keep access to your own report, something that is not made that clear upfront. I cancelled as soon as I realized this, within the allowed timeframe, yet I was still charged $450 and told it was “too late.” I have no use for their service, I don’t want it, and I will never log in again, yet they kept my money anyway. There is zero empathy, zero flexibility, and zero respect for customers. This feels like a pure cash-extraction model built on surprise charges and rigid policies, not on service or trust. Losing $450 may not hurt them, but it matters to real people. Avoid this company. Do not give them your credit card. Learn from my mistake.

Still waiting. And I believe for ever. What a scam. This must be due to the company (almost) going banckrupt. There was a takover from nebula to dnacomplete. That's when the big trouble started.

I am writing this review out of sheer frustration and anger at the way DNA Complete has handled my case. DNA Complete confirmed that my DNA sample arrived at their laboratory in mid-July 2025. Despite this, I was repeatedly told for four weeks that they had not received it. That alone was concerning. It is now January 2026. Over six months later, I still have no results whatsoever. Throughout this period, I have been given shifting explanations, vague assurances, and what I can only describe as misleading or outright false statements about timelines and progress. Every time I followed up, I was told to wait a little longer. Nothing ever materialised. I dealt with Diamond Grayson at Prophase Desk customer service, who has refused my request for a full refund, despite the complete failure to deliver the service I paid for. This test was not cheap. I saved for six months to afford it. I chose DNA Complete specifically because they marketed themselves as offering one of the most comprehensive DNA packages available. I did my research. I watched YouTube reviews. None of them warned me that customers could be left waiting indefinitely with no results and no accountability. If you are considering DNA Complete, I strongly urge you to think twice. Based on my experience, I feel misled, ignored, and financially exploited. I will be pursuing further action to recover my money.

Update: I am coming back with an update to say that I received a full refund after I contacted support and they responded fairly quickly as well, which makes me up my stars to 3/. I still believe the lack of transparency upfront is a major issue, and considering how much money they're likely making, an investment into a proper (transparent) website and communication strategy is overdue. **** Yeah, these guys are terrible. Zero transparency. I went to reactivate my account on DNA complete (I am ex-Nebula) and after I put in my credit card details, they went ahead and charged it right away with an arbitrary amount. I had no "preview", no info on how much their memberships are, nothing. I contacted their support but the contact form seems ambiguous. I never received an email confirmation acknowledging I had reached out, luckily I took a screenshot of the window that said "ticket submitted" for my bank because I am disputing the charges. I also asked DNA completed to cancel everything and reverse the charges. The lack of transparency is shady as heck.