DnacompleteReviews of dnacomplete.com

DNA Complete is a terrible company. You would be wise to get your DNA sequences elsewhere. It's been 8 months or so since I sent in my kit. They continue to take peoples' money knowing that they can't service customers. If you Google them, you will see their financial troubles, they claim to have a lab partner at the moment but there were at least periods of time that they didn't, etc.

I’ve been waiting 1 year for my DNA test results from this company—nothing delivered, only excuses. Now they’re trying to charge me again for a service they never provided. Stay away from this company. They take your money and give you nothing in return.

Paid $1200 for Nebula Genomics service in August of 2024. Was told first sample failed, then resubmitted another sample. Now, 8 months later they refuse to refund me by claiming it is being "processed" even though sample is just listed as received and has not even progressed into DNA extraction. Meaning it is frozen away at best.

After 7 months with no progress, no updates, and the company refusing to provide any evidence that they had even started, I won a chargeback case with my credit card company. Now, 10 month after purchase (and the company still reporting that the sample is "in processing") I submitted a written directive that they destroy my DNA sample. They flatly refused and claimed they would "continue processing." I'm fairly certain this is illegal and a tort. If any lawyers out there are looking to get a class action going against this company, please do! There are many of us who would join. I greatly worry ProphaseLabs (the owner) is looking to sell people's genetic data/samples along with the DNA Complete company/scam itself. Contact the FTC, folks, and your state attorney general's office!

UPDATE: a few weeks after posting this, my DNA analysis arrived as expected, although significantly later than the 10 weeks listed on their website. The analysis tool wasn't as useful as I'd hoped, but the data has helped me find an answer to some health issues I've been having. I strongly believe I would have never received my results had I not harassed them by email and asked for my money back. My sample has apparently been at their lab for over ten weeks now without any sign of progress. I have been told it is still going through quality control. I have a complex medical history and was utterly desperate for answers - I spent a fair amount of my savings on this and am kind of destroyed by being scammed. Do not use this company.

Paid for and sent sample in August. Still waiting mid November.

Been waiting 4 months + for results and the company can't give me any updates on estimated completion non the 100x sequencing I ordered. This was wasted money and if you're reading this, use another service because this company is a either a complete scam or incredibly incompetent.

Ordered 3/26/25. On 10/20/25 after many emails, company rep said that they still can't tell me when I'll get my results. I think "never" is probably the date at this point.